Help please regarding pte cancellation
I took my PTE Academic test on 11 August 2026 at Swinburne Hawthorn in Melbourne. During the test, both of my markers stopped working, so I raised my hand and tried to get the staff member’s attention. The test centre later confirmed that this incident was recorded in their system.
After waiting 7 days for my result, Pearson told me my case was under review. Today, instead of receiving my score, I received an email saying that my completed test had been cancelled, and Pearson gave me a free voucher to sit the exam again.
I never asked them to cancel my test before seeing my result, and they still haven’t clearly explained why the completed test was cancelled or whether a score was generated.
Has anyone experienced something similar with PTE — especially a test being cancelled after completion because of a test-centre or technical issue? Did Pearson eventually explain the reason, and did you have to retake the exam?