u/OkClick490

So I ported my numbers in from Verizon on July 18th and submitted both K&S and the switch to T-Mobile however the $400 switch to T-Mobile was denied due to being outside of promo window even though it was submitted the day I ported both numbers in. I called the rebate department and they were only able to resubmit the rebates. Has anyone had this issue? Will I need to wait essentially now up to another 8 weeks for this rebate just curious. Thanks for all answers