u/Ok_Kick_2940

What am i doing wrong?

first ever gas grill user here (Prestige 500 connect) and did my first burn-off today. the problem i am facing is:

i can light the 2 far right burners without a problem (the flamethrower shows and they light up), but i can’t get the 2 on the left on.

the only way it seems to me to light them is by:

1: turn on the 2 on the right first, after that i can press and release gas on the 2 on the left, go to the ”click” hold it, and it Will ignite because the others are on (flamethrower will even show on the left burners)

2: press and release gas, click and use a hand lighter.

why can’t i light the left one first?

assume it’s me, but it frustrates me that i can light 2, but having problems with the other 2?

having no issues with the back and side burners

gas regulator was pre-installed by Napoleon

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u/Ok_Kick_2940 — 5 days ago

Built my Prestige 500 phantom (what’s this part for?

just finished building my prestige 500 (my first ever gas grill) hardest part was fixing the tube from the gas hose to be able to fit the dripping tray.

but.. i can’t find anything in the instructions about this black box, what’s it for? do you just leave it on the side?

thanks!

u/Ok_Kick_2940 — 7 days ago