u/Ok_Potential2755

Disappointing customer service from start to finish.

While I was initially greeted at the door, the rest of my shopping experience was completely frustrating. Not once was I approached or offered assistance on the floor.

I had to ask for help finding products three separate times. Each time, the employees seemed entirely preoccupied chatting with friends and sampling products themselves rather than assisting customers. Instead of helping me locate items, they simply pointed toward an aisle and immediately walked away to continue their conversations. At one point, employees were actively sampling right in front of an item I needed; without asking what specific product I was looking for, an employee simply said "it's right here" and walked away.

When I couldn't find the item and asked if there was a separate display anywhere in the store, I was flatly told "no." I asked if they were certain since there wasn't even a shelf tag or empty spot on the shelf, and they insisted there was no other location. Sure enough, I found a separate display with the exact product on my own a few moments later.

Checkout was just as dismissive. When the cashier asked if I found everything, I shared that it was difficult to find items and that I couldn't get help on the floor. Her response was, "Well, did you ask for help?" When I explained that I had asked three times, she said nothing, handed me my receipt, and dismissed me.

Disappointing customer service from start to finish.

While I was initially greeted at the door, the rest of my shopping experience was completely frustrating. Not once was I approached or offered assistance on the floor.

I had to ask for help finding products three separate times. Each time, the employees seemed entirely preoccupied chatting with friends and sampling products themselves rather than assisting customers. Instead of helping me locate items, they simply pointed toward an aisle and immediately walked away to continue their conversations. At one point, employees were actively sampling right in front of an item I needed; without asking what specific product I was looking for, an employee simply said "it's right here" and walked away.

When I couldn't find the item and asked if there was a separate display anywhere in the store, I was flatly told "no." I asked if they were certain since there wasn't even a shelf tag or empty spot on the shelf, and they insisted there was no other location. Sure enough, I found a separate display with the exact product on my own a few moments later.

Checkout was just as dismissive. When the cashier asked if I found everything, I shared that it was difficult to find items and that I couldn't get help on the floor. Her response was, "Well, did you ask for help?" When I explained that I had asked three times, she said nothing, handed me my receipt, and dismissed me.

I was greeted when I walked into the store. Then I ask three different times for help locating produce. I was never approached and asked if I needed any assistance. Each time I asked the employees they were too busy talking to their friends and sampling products to help me. They did point to what aisle the product was on but then quickly walked away with their friends chatting away. One of the products they were standing in front of sampling. They didn't ask me what I was looking for they just said it's right here and walked away. Then when they walked back by me I explained that I couldn't find the product and asked if it was anywhere else in the store on display. They all said no! I said are you sure because there's not even an empty spot for this product. Sure enough there was a display of the product I was looking for.

When I went up to the counter to check out it didn't get any better. The clerk asked me if I found everything I was looking for. I told her it was difficult to find the products and I couldn't get help. She then asked me, "well did you ask for help." Nothing further was said when I explained to her that I had. I was given my receipt and I left the store. That is why I hate going into Ultra Beauty!