Those of you selling automations to small businesses — what are you actually charging and what happens after delivery?
Been running a small automation shop in Mumbai for a few months now. n8n + make + whatsapp mostly. The building part is honestly the easy part at this point. What I keep getting stuck on is pricing and the after part.
Like I quote a lead routing + whatsapp follow up build and the client compares it to just hiring a guy for 15k a month and I don't have a clean answer for why the automation costs more when to them it looks like a one time thing.
And then after delivery — inputs drift, someone changes a form field, an api changes and suddenly you're doing free maintenance forever or having the awkward retainer conversation.
So genuinely asking people who've been doing this longer:
- do you charge one time or push retainer from day one
- what do you do when the client ghosts once the build works
- anyone doing outcome based pricing or is that a trap
Not looking for a course lol. Just actual numbers and war stories if you're open to sharing.