u/Ok_Swordfish5302

Is this happening at other costco locations too 😥

I hate this credit card. I was offered a free upgrade and no annual fee for first year and thought I’d give it a try, but I never quite seemed to get much out of it PC points wise. I knew the renewal was up in January of this year, and checked my statement and there was $120 fee, plus a reversal of $120 same day, so figured there’s no harm in keeping it if it is still a free card. In June I’m looking through my last two statements, and there is an annual fee correction of $120 on April 28. I called to cancel/downgrade and they tell me it’s not possible! that I waited too long to call so I am not able to cancel or get back even a portion of it!
If someone does not want the card, why force them into it? Why credit me the annual fee just to charge it again 4 months later? Why not send an email text or letter giving the client the heads up that Annual free is changing. I hate how sneaky these banks are. I am not sure if or how i can escalate this. Their customer service rep gave me the option to downgrade, but said they wouldn’t do anything about the annual fee.