My wife was so excited to buy her first boat. We took our 5-year-old out on the lake to enjoy it for the first time. We started noticing the rear of the boat was sinking - so we raced back. Turns out the pontoon has holes in it, and now we have to wait weeks for its repair. Brand new boat.
Bass Pro (where we bought it) just kind of shrugged and said they'd fix it. The guy at the boat center we're taking it to for repair (because it is closer to the lake - about 1 hr) was furious with the place we bought it from. This week, I have to drive several hours to pick it up and drop it off for repairs. They said it will be about two weeks. We're both new to boating, but we kind of assumed this was something checked before being sold. The holes seem to be in the seam of the welds. They aren't discernible by looking.
Pretty disappointed. My wife has huge buyer's remorse now for even considering buying a boat. This was all her idea, and she was so excited - but she feels a bit foolish now. Not to mention - she is nervous about going out on the lake again.
I'm sure it will all be fine once we get it back, but definitely a rough start to trying a new experience, hah. For the time we were on the boat, we loved it!
UPDATE: Spent today arguing with BP/WR CS and the dealer directly. Two notable things from the dealer:
When I asked for compensation to deliver the boat to the tracker facility, and then compensation to go pick it up - they said they have no responsibility because they didn't know it was defective when it came to them.
They gave the example of someone else had a bad engine, and they kept his boat for 8 months without providing anything extra to him - and they saw nothing odd about that from a customer service perspective.