u/One-Development9898

Hi everyone,

I recently won a major dispute via Klarna Buyer Protection against a scammy merchant on Alibaba over a €3,000 order. The merchant tried to use a fake tracking number with a forged signature, but Klarna ruled in my favor and fully cancelled the invoice on May 14th. My money is completely safe.

​However, I am now facing a weird issue on the Alibaba platform itself. The order is still active and stuck on "Waiting for delivery confirmation." As you can see in the screenshot, the tracking officially says "Delivered," but the shipping address listed under "Versand nach" is a random location in Shenzhen, China, instead of my actual address in Germany. The app is prompting me to either "Confirm Delivery" or take other actions, and the automatic countdown says it will auto-confirm the delivery in just 6 days.

​Since the financial part is already settled via Klarna, initiating a refund inside Alibaba's system makes no sense. At the same time, I absolutely do not want to click "Confirm Delivery" manually, because that would mean I am digitally signing off on the merchant's fake shipping label and forged signature.

​Most people online say I should just completely ignore it and let the automatic timer run out. I know Alibaba cannot legally demand money or send collections after me since the merchant clearly breached the contract and never delivered to Germany, but I am wondering what usually happens next on the platform side. Will Alibaba automatically ban my account once the system registers the Klarna chargeback, or will the case just quietly close when the timer hits zero? Has anyone else experienced this exact situation?

Hi everyone,

I just went through a weeks-long war of nerves and wanted to share my experience with the Klarna Buyer Protection. Spoilers ahead: I won, and the invoice was finally cancelled on May 14th! So, buyer protection does work in the end, but getting there was an absolute bureaucratic thriller that you can hardly win without extreme persistence. After all, nearly €3,000 was on the line for me, so of course you put everything into it. It all started on April 1st, when I officially reported through the Klarna app that I had not received my goods. What I didn't know at the time: there is an absolutely rigid limit of only five upload slots for evidence in the app. As of April 13th, this function was blocked for me without any comment. On April 22nd, the case was finally escalated to the specialized department. Klarna took my first five app-submitted proofs and requested the merchant to provide valid tracking with a signature within two weeks. On April 29th, the merchant boldly countered with a Chinese tracking number and a completely forged signature. And this is exactly where absolute hell began for me: Klarna apparently has a strict policy that customer support is not allowed to disclose any details to the customer about what the merchant submits as counter-evidence. Officially, you learn absolutely nothing, while phone contact with the actual specialized department is completely impossible. You are just constantly stalled on the phone and told to wait for an email from the department. As a result, I played a literal support lottery and called customer service at least 30 times in total. During this, I noticed that Klarna—unlike telecommunications providers, for example—has absolutely no escalation department. No matter how often you call or how complex the case is, you end up right back in the normal first-level support every single time with agents who have vastly different levels of training. There is no system that eventually routes you one level higher. The whole thing followed a recurring pattern: on average, I had to hang up and redial through four to five calls in a row until someone who actually knew what they were doing sat on the other end, dared to look deep into the case, and disclosed the internal communication to me. Only by constantly breaking through this information barrier did I find out that the merchant had submitted this fake China tracking on April 29th. From April 29th to May 7th, I was left completely hanging in the air. I had absolutely no idea what the status of things was, how long the processing would take, and whether the crucial evidence I had desperately uploaded later through the chat had ever arrived at the specialized department at all. Finally, on May 7th—more than two weeks after the escalation—the long-awaited email from the specialized department arrived. But because I had already pried the merchant's arguments out of the support over the phone beforehand, I was able to counter immediately with a tailor-made response. I proved that the signature was forged, that it was a Chinese warehouse, and that the shipping label had been manipulated. The specialized department then rejected the merchant's evidence on May 8th, demanded new genuine proof, and set them a deadline until May 15th. However, I used the email from the department to completely expose the merchant: I dug through the Chinese business register on Baidu to prove that the company had completely different information registered there than on Alibaba and that it was a scammer. On May 13th, the merchant's final, desperate response came, simply claiming they had already sent everything and asking to please confirm it. In the end, my overwhelming evidence stood against their claims. Even though the merchant would have had until May 15th to respond, Klarna finally decided the case in my favor on May 14th because my evidence was simply irrefutable. My advice for you: use the five upload slots in the app extremely wisely from the very beginning and pack everything summarized into a single PDF document. Once the app is locked down, you have to stay extremely persistent, prepare yourself for countless nerve-wracking phone calls, and play the support lottery at every single update until you get the necessary information to defend yourself targetedly. Don't let them brush you off, it is worth it in the end!

​

I wanted to share a quick update and encourage everyone to stay persistent:

Product: Samsung Galaxy z Trifold, 3200 USD

Seller: Shenzhen Shuyan Intelligent Technology Co. Ltd.

Klarna finally decided the case in my favor and completely cancelled the claim! I had ordered from a merchant who tried to scam me with a fake tracking record. They provided a Chinese SF Express tracking number and claimed the package had been delivered to me—even including a forged "signature" as proof of delivery.

However, I took a very close look at the tracking details and noticed it said "Shenzhen City" to "Shenzhen City," meaning the goods never even left China. The breakthrough came when I realized that viewing the actual Proof of Delivery on the carrier's website required a phone number for verification. By chance, I found a Chinese mobile number on the merchant's invoice. I tried using the last four digits of that number as the access code, and it worked instantly. This was the ultimate "smoking gun": since the signature could only be accessed using the merchant's own Chinese phone number, it was physically impossible for that signature to be mine or for the delivery to have reached me in Germany. After I presented this detailed evidence, Klarna ruled in my favor. If you're in a similar situation, definitely stay stubborn and check every single detail on your invoices

I wanted to share a quick update and encourage everyone to stay persistent:

Product: Samsung Galaxy z Trifold, 3200 USD

Seller: Shenzhen Shuyan Intelligent Technology Co. Ltd.

Klarna finally decided the case in my favor and completely cancelled the claim! I had ordered from a merchant who tried to scam me with a fake tracking record. They provided a Chinese SF Express tracking number and claimed the package had been delivered to me—even including a forged "signature" as proof of delivery.

However, I took a very close look at the tracking details and noticed it said "Shenzhen City" to "Shenzhen City," meaning the goods never even left China. The breakthrough came when I realized that viewing the actual Proof of Delivery on the carrier's website required a phone number for verification. By chance, I found a Chinese mobile number on the merchant's invoice. I tried using the last four digits of that number as the access code, and it worked instantly. This was the ultimate "smoking gun": since the signature could only be accessed using the merchant's own Chinese phone number, it was physically impossible for that signature to be mine or for the delivery to have reached me in Germany. After I presented this detailed evidence, Klarna ruled in my favor. If you're in a similar situation, definitely stay stubborn and check every single detail on your invoices!

I have officially initiated a chargeback through my bank, Klarna, because the merchant Shenzhen Shuyuan Intelligent Selection Technology Co., Ltd. (represented by Qiu Ping) has refused to issue a refund despite failing to deliver my order. For more details on this case and further evidence, please check my previous posts via the links I will provide in the comments section below.

CRITICAL UPDATE: Upon investigating the Chinese corporate registry, I discovered that the legal representative, Qiu Ping, is directly associated with dozens of other recently registered companies. These companies all follow the same generic naming pattern. Most alarmingly, many of these names are deceptively similar to much larger, well-known, and verified manufacturers on Alibaba. This is a deliberate tactic to piggyback on the reputation of established suppliers and trick professional buyers into thinking they are dealing with a legitimate, large-scale operation. It is now clear that this is not just one bad seller, but a massive network of shell companies designed to bypass Alibaba's verification and commit organized fraud.

This specific seller is currently attempting to defeat the chargeback process using a "Fake Tracking" scam. They provided an SF Express tracking number that shows as "Delivered," but the data proves the package was only sent to a local warehouse within China and never left the country. To make matters worse, the merchant submitted a completely forged signature to Klarna, claiming I had personally signed for the goods in Germany.

Thankfully, Klarna did not fall for this trick. They recognized that a domestic Chinese tracking status is not valid proof for an international delivery and have now issued a final deadline for the merchant to provide legitimate international tracking data. Since the seller never actually shipped the items, they are now caught in their own lie, especially now that their registry history exposes them as a shell company network.

Please be aware: I have officially initiated a chargeback through my bank, Klarna, because the merchant Shenzhen Shuyuan Intelligent Selection Technology Co., Ltd. (represented by Qiu Ping) has refused to issue a refund despite failing to deliver my order. For more details on this case and further evidence, please check my previous posts via the links I will provide in the comments section below.

The seller is currently trying to defeat the chargeback process using a sophisticated "Fake Tracking" scam. They provided an SF Express tracking number that shows as "Delivered," but the data proves the package was only sent to a local warehouse within China and never left the country. To make matters worse, the merchant submitted a completely forged signature to Klarna, claiming I had personally signed for the goods in Germany.

Thankfully, Klarna did not fall for this trick. They recognized that a domestic Chinese tracking status is not valid proof for an international delivery and have now issued a final deadline for the merchant to provide legitimate international tracking data and authentic proof of delivery to my address. Since the seller never actually shipped the items, they are now caught in their own lie.

Please be aware: I have officially initiated a chargeback through my bank, Klarna, because the merchant Shenzhen Shuyuan Intelligent Selection Technology Co., Ltd. (represented by Qiu Ping) has refused to issue a refund despite failing to deliver my order. For more details on this case and further evidence, please check my previous posts via the links I will provide in the comments section below.

​The seller is currently trying to defeat the chargeback process using a sophisticated "Fake Tracking" scam. They provided an SF Express tracking number that shows as "Delivered," but the data proves the package was only sent to a local warehouse within China and never left the country. To make matters worse, the merchant submitted a completely forged signature to Klarna, claiming I had personally signed for the goods in Germany.

​Thankfully, Klarna did not fall for this trick. They recognized that a domestic Chinese tracking status is not valid proof for an international delivery and have now issued a final deadline for the merchant to provide legitimate international tracking data and authentic proof of delivery to my address. Since the seller never actually shipped the items, they are now caught in their own lie. But I'm still stuck in this case... Please guys, don't do the same mistake like myself and buy something from these sellers.

I’ve been digging into the official Chinese business registry for Shenzhen Shuyan Intelligent Technology Co., Ltd. (Unified Social Credit Code: 91440300MAE4NKU58D) with some help, and the data proves this "established" company is a complete fabrication. If you're dealing with them, be extremely careful.

The most shocking part is the identity change. According to the registry, the company only changed its name to Shenzhen Shuyan Intelligent Technology Co., Ltd. and updated its business scope on February 27, 2026. That was just 8 weeks ago! Yet, on Alibaba, they claim to have been on the platform for 2 years. They clearly bought an old business license from late 2024 to fake their history.

On their profile, they claim to have 11–50 employees and an annual revenue of $5M – $10M USD. The reality? Official government records from April 2026 show ZERO (0) insured employees. It is physically and legally impossible to generate $10 million in revenue with zero registered staff. In China, real companies must register their employees for social security. A "0" means this is a one-person shell company run entirely by a single individual named Qiu Ping (邱平).

I’ve pulled these official records from the Aiqicha app (Baidu's business registry tool). I am uploading the screenshots in the comments. Note: Since the original documents are in Chinese, you can easily use Google Lens or any translation app to translate the text in the images into your own language to verify these facts yourself. Look for "Insured employees" (社保人数) – it’s a flat zero.

Between the photoshopped certificates we found earlier, the fake FedEx labels they generate live in chat to delay disputes, and now these official documents, it’s clear: this is a professional one-man scam operation. They use fake infrastructure and bought identities to steal high-value payments. Don't let the "years on platform" or staff numbers fool you.

I’ve been digging into the official Chinese business registry for Shenzhen Shuyan Intelligent Technology Co., Ltd. (Unified Social Credit Code: 91440300MAE4NKU58D) with some help, and the data proves this "established" company is a complete fabrication. If you're dealing with them, be extremely careful.

The most shocking part is the identity change. According to the registry, the company only changed its name to Shenzhen Shuyan Intelligent Technology Co., Ltd. and updated its business scope on February 27, 2026. That was just 8 weeks ago! Yet, on Alibaba, they claim to have been on the platform for 2 years. They clearly bought an old business license from late 2024 to fake their history and bypass Alibaba's trust filters.

On their profile, they claim to have 11–50 employees and an annual revenue of $5M – $10M USD. The reality? Official government records from April 2026 show ZERO (0) insured employees. It is physically and legally impossible to generate $50 million in revenue with zero registered staff. In China, real companies must register their employees for social security. A "0" means this is a one-person shell company run entirely by a single individual named Qiu Ping (邱平).

I’ve pulled these official records from the Aiqicha app (Baidu's business registry tool). I am uploading the screenshots in the comments. Note: Since the original documents are in Chinese, you can easily use Google Lens or any translation app to translate the text in the images into your own language to verify these facts yourself. Look for "Insured employees" (社保人数) – it’s a flat zero.

Between the photoshopped certificates we found earlier, the fake FedEx labels they generate live in chat to delay disputes, and now these official documents, it’s clear: this is a professional one-man scam operation. They use fake infrastructure and bought identities to steal high-value payments. Don't let the "years on platform" or staff numbers fool you.

I’ve been digging into the official Chinese business registry for Shenzhen Shuyan Intelligent Technology Co., Ltd. (Unified Social Credit Code: 91440300MAE4NKU58D) with some help, and the data proves this "established" company is a complete fabrication. If you're dealing with them, be extremely careful.

The most shocking part is the identity change. According to the registry, the company only changed its name to Shenzhen Shuyan Intelligent Technology Co., Ltd. and updated its business scope on February 27, 2026. That was just 8 weeks ago! Yet, on Alibaba, they claim to have been on the platform for 2 years. They clearly bought an old business license from late 2024 to fake their history and bypass Alibaba's trust filters.

On their profile, they claim to have 11–50 employees and an annual revenue of $10M – $50M USD. The reality? Official government records from April 2026 show ZERO (0) insured employees. It is physically and legally impossible to generate $50 million in revenue with zero registered staff. In China, real companies must register their employees for social security. A "0" means this is a one-person shell company run entirely by a single individual named Qiu Ping (邱平).

I’ve pulled these official records from the Aiqicha app (Baidu's business registry tool). I am uploading the screenshots in the comments. Note: Since the original documents are in Chinese, you can easily use Google Lens or any translation app to translate the text in the images into your own language to verify these facts yourself. Look for "Insured employees" (社保人数) – it’s a flat zero.

Between the photoshopped certificates we found earlier, the fake FedEx labels they generate live in chat to delay disputes, and now these official documents, it’s clear: this is a professional one-man scam operation. They use fake infrastructure and bought identities to steal high-value payments. Don't let the "years on platform" or staff numbers fool you.

I’ve been digging into the official Chinese business registry for Shenzhen Shuyan Intelligent Technology Co., Ltd. (Unified Social Credit Code: 91440300MAE4NKU58D) with some help, and the data proves this "established" company is a complete fabrication. If you're dealing with them, be extremely careful.

The most shocking part is the identity change. According to the registry, the company only changed its name to Shenzhen Shuyan Intelligent Technology Co., Ltd. and updated its business scope on February 27, 2026. That was just 8 weeks ago! Yet, on Alibaba, they claim to have been on the platform for 2 years. They clearly bought an old business license from late 2024 to fake their history and bypass Alibaba's trust filters.

On their profile, they claim to have 11–50 employees and an annual revenue of $10M – $50M USD. The reality? Official government records from April 2026 show ZERO (0) insured employees. It is physically and legally impossible to generate $50 million in revenue with zero registered staff. In China, real companies must register their employees for social security. A "0" means this is a one-person shell company run entirely by a single individual named Qiu Ping (邱平).

I’ve pulled these official records from the Aiqicha app (Baidu's business registry tool). I am uploading the screenshots in the comments. Note: Since the original documents are in Chinese, you can easily use Google Lens or any translation app to translate the text in the images into your own language to verify these facts yourself. Look for "Insured employees" (社保人数) – it’s a flat zero.

Between the photoshopped certificates we found earlier, the fake FedEx labels they generate live in chat to delay disputes, and now these official documents, it’s clear: this is a professional one-man scam operation. They use fake infrastructure and bought identities to steal high-value payments. Don't let the "years on platform" or staff numbers fool you.

I’ve been digging into the official Chinese business registry for Shenzhen Shuyan Intelligent Technology Co., Ltd. (Unified Social Credit Code: 91440300MAE4NKU58D) with some help, and the data proves this "established" company is a complete fabrication. If you're dealing with them, be extremely careful.

The most shocking part is the identity change. According to the registry, the company only changed its name to Shenzhen Shuyan Intelligent Technology Co., Ltd. and updated its business scope on February 27, 2026. That was just 8 weeks ago! Yet, on Alibaba, they claim to have been on the platform for 2 years. They clearly bought an old business license from late 2024 to fake their history and bypass Alibaba's trust filters.

On their profile, they claim to have 11–50 employees and an annual revenue of $10M – $50M USD. The reality? Official government records from April 2026 show ZERO (0) insured employees. It is physically and legally impossible to generate $50 million in revenue with zero registered staff. In China, real companies must register their employees for social security. A "0" means this is a one-person shell company run entirely by a single individual named Qiu Ping (邱平).

I’ve pulled these official records from the Aiqicha app (Baidu's business registry tool). I am uploading the screenshots in the comments. Note: Since the original documents are in Chinese, you can easily use Google Lens or any translation app to translate the text in the images into your own language to verify these facts yourself. Look for "Insured employees" (社保人数) – it’s a flat zero.

Between the photoshopped certificates we found earlier, the fake FedEx labels they generate live in chat to delay disputes, and now these official documents, it’s clear: this is a professional one-man scam operation. They use fake infrastructure and bought identities to steal high-value payments. Don't let the "years on platform" or staff numbers fool you.

I need to warn everyone: Alibaba’s "Trade Assurance" is currently failing to protect me against one of the most blatant scams I’ve ever seen. Despite providing irrefutable evidence, Alibaba is actively siding with the fraudulent merchant.

Merchant: Shenzhen Shuyuan Intelligent Selection (Seller: kala fu) Order Date: March 20, 2026 Refund Request filed: April 1, 2026 (Still no refund!)

Product: Samsung Galaxy Z Trifold, 3200 USD

Hi everyone,

I want to warn everyone about a seller I’ve been dealing with — this situation is full of serious red flags and highly questionable behavior from start to finish.

First, the seller tried to pressure me into changing the trade terms from SAP to EXW, stating that otherwise the shipment would not be processed at all. What they did NOT clearly disclose is that this change would shift the entire risk onto me as the buyer. This felt deliberately misleading and raised my first concerns.

Shortly after, the seller requested my tax identification number. I refused to provide it and instead initiated a refund request. In all my previous imports via Alibaba, I have never been asked to provide my tax identification number, and as a regular private customer, I am not familiar with this type of request or procedure in this form.

In response, the seller tried to convince me by sending documents containing other customers’ sensitive data completely unredacted, including tax numbers, email addresses, and full names — just to “prove” that this is normal. This is a massive breach of privacy and highly unprofessional. Despite this, I still refused.

Later, I offered a clear condition:

I told the seller that I would only provide my tax ID and cancel the refund request if they could first prove that the shipment was already in transit, specifically by providing a valid FedEx tracking number.

Based on this agreement, I eventually provided my tax identification number.

After receiving it, the seller sent me a FedEx tracking number — but it turned out to be completely invalid. I verified this directly with FedEx via phone. The tracking number does not exist.

Instead of providing real proof, the seller then sent me what appears to be a fake shipping label, seemingly created just to undermine my refund request. The label contains incorrect weight information, an invalid tracking number, and was generated at the exact same time it was sent to me, which strongly suggests it was created on the spot.

Because of this, I did NOT cancel my refund request, since the agreed condition (valid proof of shipment) was clearly not fulfilled.

On top of that, the seller keeps changing their story about the shipment. First, they claimed the goods were already in Germany. Later, they suddenly said the shipment is in Hong Kong. None of this is consistent or credible.

I was also promised a refund on April 1, 2026, with a processing time of 7–10 days.

As of today, I have received neither the goods nor my money.

The platform (Alibaba) has been provided with all evidence, including screenshots and documentation — yet no meaningful action has been taken so far.

Even worse, my experience with the buyer protection agent has been extremely frustrating. I feel like I am being deliberately stalled — I keep getting asked the same questions repeatedly, while it appears that the evidence I submitted is not being properly reviewed at all. The situation is not being taken seriously, and the handling of this case feels completely biased in favor of the seller.

At this point, I have completely lost trust. I want a full refund, but more importantly: I will not back down, I will not cancel the refund request, and I do not want any further interaction or business with this seller.