Boils my p!ss. Customers know they’ve made an order, they’ve been alerted that we’re on our way. Yet they still mess about trying to find their keys, or putting the dog away, or what ever.
If you are buying age restricted items, just have your ID ready regardless of your age. FFS.
We’re paid to deliver. The quicker we can drop off and be on our way, the more money we can make.
Time is money.
Just be ready.
Thanks in advance 😀
I know this topic has been covered here before, but I have a genuine question.
The app requires us to check ID, and I'm fine with that. The training says we must check that the customer — regardless of how old they look — has photo ID showing they're old enough to receive the goods.
My question: to confirm they're actually the customer, I need to match the name on the order to the name on the ID. How do I do that when the order shows one of those auto-generated emails, with no customer name visible?
Also, what should I do if the name on the ID doesn't match the customer name — for example, if it's a maiden name?
I want to hand over deliveries when I reasonably can, but I don't want to break the rules — my job matters to me and I'd rather not risk it.
Thinking of converting to using a car for deliveries.
My orders have dropped a bit recently on the bike but that’s probably seasonal and every man and his dog is out on their bikes.
Do people, who have transitioned notice if they get a further drop off of orders or is it about the same?
Thanks in advance.
The app and order times are designed to make us wait. I was the next street over when I got the job so went straight to the chippy.
On my rider app, the expected time for the order to be ready is 19:42. Yet the chippy is told that my arrival time is 19:50 so that’s what time they’re planning to have the order ready by. My screen shot was taken at 19:46.
I know this is only minutes but I ended up waiting a little over 5 minutes for the order which is dead time for us riders.
I was lucky the chippy was empty, if there’d have been customers my wait would have been longer.
This is not the first time I’ve experienced similar to this, but with longer time differentials, I’ve just not thought to screen shot them before.
We’re paid to deliver, not to wait and Roo need to sort this.
They won’t, they’re the worst but it’s good to rant.
Ain’t no way I’m referring anyone. City has too many riders as is, I ain’t helping the competition.
With their main money maker being Whoosh, is this it for Stuart.
Pick up numbers have definitely dropped off for me these last few days.
Joking aside, despite Stuart being a bit shit, they were quite handy for topping up earnings on occasion!
As a rider how do I make an official complaint about a restaurant and the way they talk to and treat riders.