Posting this again as the first one got removed because of the image

I’ve noticed something at LuLu Mall that I feel we should talk about.

Swiggy and Zomato delivery riders aren’t allowed to take their bikes inside the mall premises. They have to park somewhere outside and walk for 10+ minutes to reach the food court, collect the order, and then walk all the way back.

That can easily mean 20+ minutes spent just going in and out for a single delivery.

These riders are working under time pressure, often in the heat and rain, trying to complete deliveries and earn their livelihood. Is there really no better solution?

I’m not asking LuLu Mall to compromise on security or pedestrian safety. Why not allot a small, designated parking/collection area specifically for food-delivery riders somewhere closer to the mall/service entrance? Security checks can still be maintained.

LuLu Mall is one of the most prominent malls in Kerala. I’d love to see the same world-class standards reflected in how we treat the people who help make our everyday lives more convenient.

Dear Redditors, let’s be change-makers.

Instead of only discussing this here, let’s collectively write to LuLu Mall management and request a practical solution.

If enough of us send a polite email, maybe it will reach the right people and encourage them to look into this.

Emails to:

📧 yusuffma@ae.lulumea.com
📧 care@luluindia.com
📧 helpdeskkochi@lulumall.in

Copy-paste email and send:

Subject: Request for Dedicated Parking/Access for Food Delivery Riders at LuLu Mall Kochi

Dear LuLu Mall Management,

I would like to bring to your attention the difficulty faced by Swiggy and Zomato delivery riders at LuLu Mall Kochi.

Currently, riders have to park their bikes away from the mall and walk for more than 10 minutes to reach the food court, collect the order, and walk back. This can add 20+ minutes to a single delivery, creating unnecessary difficulty for riders who are already working under time and weather constraints.

I kindly request LuLu Mall to consider providing a small, designated parking or waiting area for food-delivery riders closer to the mall/service entrance, while maintaining all necessary security protocols.

This would be a small but meaningful step towards making the mall more rider-friendly and showing empathy towards the people who provide an essential service to thousands of customers every day.

I hope the management will consider this request positively.

Thank you.

Regards,
[Name]

If you agree, please copy the email above and send it.

Let’s see if a small collective effort from the community can bring about a simple, meaningful change.

I am a Blinkit delivery partner. Malad East Goregaon In some areas, local riders do not allow new riders to take orders. They threaten us and try to stop us from working. Many riders become scared and go back home.

Please take action against this behavior. Everyone has the right to work and earn a living. We need support and a safe working environment.

Thank you.

As autonomous taxis pick up pace, Andrew Macdonald predicts that driving will go the way of horse riding — and that a ‘huge’ labour transition is coming

[supprimé]

I get a lot of deliveries from Amazon and always wonder what I can do to make their life easier. I make a point of filling out the comments about how the delivery was. I have read about drivers appreciating having drinks and snacks being made available - is that a thing? I try to make sure that I fill my shopping basket to avoid several small deliveries.
When checking the times for when I want my items to arrive I always wonder what times are best for the drivers. The real early in the morning? The later in the day or mid-day?
It would be nice to hear from drivers about my questions.

After the delivery partner picked up my food there was no movement or response to my calls for 15–20 minutes. So I requested a cancellation and swiggy imitated the refund.

Shortly after, the delivery partner arrived and I learned that he is deaf, which is why he could not answer the phone, and his bike had broken down due to heavy rain. He was really sad when he saw that the order was canceled and I felt extremely sad. I paid him the amount that was refunded to me and a generous tip. I also contacted the customer support agent to request that his pay and ratings not be negatively impacted.

I would like to suggest a feature for the app that indicates if a delivery partner is specially abled. This would help customers understand their situation, as these individuals work incredibly hard and should not face negative feedback or consequences due to communication barriers.

These people deserve all the kindness. So if they're late, for a genuine reason, just be kind and understanding because they're just as humans as we are.

Update I messaged the same to swiggy on Instagram and they have acknowledged the suggestion. Thank you everyone for your kind words!

I was just now sitting in my car waiting for orders and a tow truck driver knocked on my window and said Vons wants me off the property. I left, but I’m a bit surprised because they’ve never towed before and I’ve worked that location for years. Things are really becoming stifling around L.A. county. It’s hard to find anywhere to wait for orders. I’m glad I primarily do Amazon now, but it’s the end of an era.

[supprimé]

Hi everyone. I’m a regular buyer on second-hand platforms (specifically Vinted), and I’ve recently run into two completely different—and frankly, baffling—delivery glitches.

I’m not here to complain or look for customer support! I’ve already escalated both issues through the official channels. I’m just a logistics nerd doing a bit of a "private investigation" to understand the "ghost in the machine." I’d love to hear from the people who actually design these networks or drive the vans about how these specific errors happen on a technical level.

Here are my two mysteries:

Mystery #1: The Cross-Border Vacation (Macro-Level Routing)

The Carrier: Chronopost (France) to Italy

The Situation: I bought an item from a seller in France, meant to be delivered to a local pickup shop here in Italy. Instead, the tracking shows it was successfully delivered to a local pickup shop... in a completely different city in France!

My Questions for you:

• How does a cross-border hub-and-spoke system fail so spectacularly that a parcel never even leaves the origin country?
• When the driver dropped it off at the wrong shop in France, wouldn't their handheld scanner throw a massive error or red flag when it read a barcode destined for an Italian zip code/country code?

Mystery #2: The Phantom Drop-Off (Micro-Level Scanning)

The Carrier: BRT (Italy)

The Situation: A different package was supposed to be delivered to a local stationery store near my house. The tracking updated to "Delivered," and the system even auto-generated and emailed me the unique QR code and PIN required to collect it. But when I went to the shop, the owner and I searched everywhere—the package was completely missing. The driver never left it there.

My Questions for you:

• If the system generated the specific PIN/QR code, the driver must have physically scanned the box that morning, right?
• What is the most common reason for a "phantom scan" like this? Did they scan it in the van and accidentally leave it under a seat? Did they scan it and hand it to the wrong shop next door? How does a driver clear a package from their manifest without actually handing it over?

I’d love to hear your insights into the software, the scanners, and the daily realities of the warehouse floor and the delivery vans. Thank you for reading, and thanks for the hard work you guys do keeping the supply chain moving!

Delivery drivers in Australia will be paid a minimum rate of $31.30 (US $22.05/£16.35) an hour and insured for injuries on the job under a landmark agreement approved by the industrial umpire that could set a precedent in other countries.
The Fair Work Commission (FWC) on Tuesday issued a new minimum standards order for gig workers who perform on-demand delivery of food, drinks, or groceries, and the operators of the digital platforms who engage their services

Don't Amazon drivers use maps? I live in Denver, and somehow my driver decided that he wanted to drive to wheat ridge. He drove 30 minutes out of the way with my frozen and cold food (don't have a vehicle so it's hard to go shopping). I have no idea how to get into contact with him, and he keeps going the opposite way that the app is telling him! I live off Sheridan, not Wadsworth or Kipling.

Sorry for a rant, but they HAVE TO be using the app to tell them where to go, right?