u/SeaInevitable4078

After the delivery partner picked up my food there was no movement or response to my calls for 15–20 minutes. So I requested a cancellation and swiggy imitated the refund.

Shortly after, the delivery partner arrived and I learned that he is deaf, which is why he could not answer the phone, and his bike had broken down due to heavy rain. He was really sad when he saw that the order was canceled and I felt extremely sad. I paid him the amount that was refunded to me and a generous tip. I also contacted the customer support agent to request that his pay and ratings not be negatively impacted.

I would like to suggest a feature for the app that indicates if a delivery partner is specially abled. This would help customers understand their situation, as these individuals work incredibly hard and should not face negative feedback or consequences due to communication barriers.

These people deserve all the kindness. So if they're late, for a genuine reason, just be kind and understanding because they're just as humans as we are.

Update I messaged the same to swiggy on Instagram and they have acknowledged the suggestion. Thank you everyone for your kind words!

After the delivery partner picked up my food there was no movement or response to my calls for 15–20 minutes. So I requested a cancellation and swiggy imitated the refund.

Shortly after, the delivery partner arrived and I learned that he is deaf, which is why he could not answer the phone, and his bike had broken down due to heavy rain. He was really sad when he saw that the order was canceled and I felt extremely sad. I paid him the amount that was refunded to me and a generous tip. I also contacted the customer support agent to request that his pay and ratings not be negatively impacted.

I would like to suggest a feature for the app that indicates if a delivery partner is specially abled. This would help customers understand their situation, as these individuals work incredibly hard and should not face negative feedback or consequences due to communication barriers.

These people deserve all the kindness. So if they're late, for a genuine reason, just be kind and understanding because they're just as humans as we are.

Pata hai aaj kya hua!

After the delivery partner picked up my food there was no movement or response to my calls for 15–20 minutes. So I requested a cancellation and swiggy imitated the refund.

Shortly after, the delivery partner arrived and I learned that he is deaf, which is why he could not answer the phone, and his bike had broken down due to heavy rain. He was really sad when he saw that the order was canceled and I felt extremely sad. I paid him the amount that was refunded to me and a generous tip. I also contacted the customer support agent to request that his pay and ratings not be negatively impacted.

I would like to suggest a feature for the app that indicates if a delivery partner is specially abled. This would help customers understand their situation, as these individuals work incredibly hard and should not face negative feedback or consequences due to communication barriers.

These people deserve all the kindness. So if they're late, for a genuine reason, just be kind and understanding because they're just as humans as we are.

After the delivery partner picked up my food there was no movement or response to my calls for 15–20 minutes. So I requested a cancellation and swiggy imitated the refund.

Shortly after, the delivery partner arrived and I learned that he is deaf, which is why he could not answer the phone, and his bike had broken down due to heavy rain. He was really sad when he saw that the order was canceled and I felt extremely sad. I paid him the amount that was refunded to me and a generous tip. I also contacted the customer support agent to request that his pay and ratings not be negatively impacted.

I would like to suggest a feature for the app that indicates if a delivery partner is specially abled. This would help customers understand their situation, as these individuals work incredibly hard and should not face negative feedback or consequences due to communication barriers.

These people deserve all the kindness. So if they're late, for a genuine reason, just be kind and understanding because they're just as humans as we are.