▲ 1 r/voiceagents
Ran the cost per talk hour for human reps and it is worse than i thought
On the telecom side, the comparison is interesting. rep at $20/hr ends up around $30 loaded, and at 35 to 40% talk time that is roughly $75 to $85 per hour of actual conversation.
AI does not have the same idle or wrap time, so I’m curious how closely that holds up in production. are you mainly looking at inbound support, outbound sales, or both?
u/Opposite-Try-491 — 13 days ago