Disneyland Paris Bayside Clubhouse Bed Bugs and Allergic Reaction, next steps??
Hi everyone,
I recently went on a trip to Disneyland Paris and purchased a 2 night package at the Bayside hotel. Altogether, the package was nearly $1,500 for the stay, and park perks. Everything was okay the first day, honestly the hotel is a bit dirty but the aesthetic is super cool and we were fine with the room.
The next morning when I woke up, I was completely covered in bug bites and the left side of my face was completely swollen (see photos). We lost out on nearly the entire 2nd day of the package, we were dealing with hotel staff until 11 AM.. We had to throw out merch we had purchased that was on the bed the day before. I had to take steroids that Disney gave me as I was having an allergic reaction (I've never had bed bugs before so I didn't know I was allergic to them).
We filed a claim with the hotel, they tried to give us 2 $20 coupons and told us they couldn't refund the hotel, package or anything. They told us to call a Disney help line for any refunds, but they said they couldn't issue any refunds either and we'd have to send a letter in the mail as they don't have anyone we can talk to.
We opened up a claim with their staff, and we have a claim number, etc. Disney just responded to my email this morning (now that we're back in the USA), and is saying the next step is to send a letter in the mail again for their claims department.
I'm going to send a letter I guess, but has anyone been through something like this?? They're not giving me anyone to talk to, just giving me empty promises that things could be refunded, etc. The swelling on my face didn't go down for almost a week so I was taking steroids each day to help, and the bite marks are still all over me.. they're not swollen but IDK if they are going to be scars.
It's really frustrating to just tell me to send something in the mail with no other explanation of anything, and I'm honestly at a loss besides just sending something in the mail. Anyone that can help me with next steps or what I should do??
**Edit**
After they replied this morning to me (finally), I messaged them back asking how is it fair to mail in a letter from the USA - that alone is going to be costly and take loads of time. This was the reply:
Thank you for your reply.
We confirm that we have transmitted your postal address to the dedicated Claims Department.
Their reply will be sent to you as soon as their research has been concluded. We thank you in advance for your patience and understanding.
Should you wish to further contact the Claims Department, please know that you may do so in reply to this email. We will make sure your messages are forwarded to them.
It's already been 10 days since our incident report was filed with no clear steps of what to do!