verbally offered promotion but no physical evidence
i've only applied so far, not signed lease . i saw on the website they offered 6 weeks free promotion and i was told repeatedly at my tour in person this would apply; that's why i applied while at the office right after the tour with the leasing agent. now 2 days later the seperate screening team is reaching out saying the promotion is not listed and expired the day before i applied and will 'ask for approval'. i sadly never got written confirmation of promotion through email or handwritten forms. am i straight out of luck? is this a typical bait and switch? it's rlly my word against theirs and they hold the upper hand.
has anyone been in a situation like this before and what was the result? im currently waiting to hear back but im anxious so wanted to see others experiences. they also increased my base rent by $150 compared to the quote i applied for. is this typical nowadays?!?