Photo was taken 2/16/2007
Best I can gather would be the believe show that was running at that time and was either Kasatka, Corky II, Orkid, or Sumar.
I haven’t gone to SeaWorld since and was thinking about visiting since it’s been literally 20 years
The screen we work off of doesn’t show us your scheduled order until 15 minutes before your pickup time. So if you ordered earlier, or you’re standing right in front of us at the kiosk ordering right now, we genuinely cannot see it yet. You’re waiting, you’re annoyed, and from your side it looks like we’re ignoring you. We’re not. It hasn’t shown up on our end.
And here’s the thing: that’s not the system being dumb. That’s a choice. Corporate could have built it to show orders further out so we could get ahead of them. They went with a different design, where the worker sees it when the algorithm decides and not a second sooner.
So here’s what that gets you as a customer:
• You order at the kiosk, want it now, and we’re standing there unable to start because it isn’t on our screen yet.
• Someone orders for the wrong location and nobody can catch it, because we’re building orders blind with no way to confirm it’s even yours.
• Your hot dogs and drinks sit under a heater slowly dying, because the system decides when we make it, not when you actually walk up to get it.
Every one of those fixes itself if they just let us see the order and use our own judgment about the floor. Instead the algorithm calls it, and the person behind the counter takes the dirty look when it’s wrong.
Honestly, that’s the whole job. The system gets trusted. The person making your popcorn gets a 15-minute window and a good luck.
And this is the small one. I haven’t even mentioned the AC that’s been broken in the concession area for months while we run around in it, or what a Marvel opening night does to a crew of four people.
So next time it’s slow and the person behind the counter looks fried, it’s usually not them. It’s what they’re working with.
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TL;DR: AMC’s system hides your mobile order from workers until 15 minutes before pickup, by design, not by accident. That’s why your order sometimes sits untouched, goes to the wrong place, or comes out cold. It’s not the staff. It’s what corporate gives them to work with.
As someone who currently works at a Marriott and has worked at various Marriott properties for the past decade, I can confirm that the majority of them do not offer free breakfast 😂
Not a lot going on in the story lmao but the pod was great. I work at a Marriott so I got tickled every time Barry spotlighted it, laughed a lot can’t wait for the next one! Reminder to shoutout that podcast that does the free Audio for the books
Cheers 🍻