u/Parkily_Things

TLDR: I accepted a two-customer curbside order, but Walmart’s system showed that one customer’s order had been canceled while the Spark app still showed both orders as active.

I scanned and loaded the one available order, but the app will not let me continue without scanning the canceled order. Support says they cannot remove it, the store cannot cancel it again, and there is no return request. The store took the groceries back, and I photographed everything, but the trip is still stuck in my app. Has anyone experienced this? How was it finally resolved?

Long version: I went to pick up a curbside order with two deliveries. The dispenser came out with only one customer’s order, which was very large. He checked his device and said the second order had been canceled. However, it did not show as canceled in my Spark app.

I scanned the order he brought out, but then I could not proceed because the app was still waiting for me to scan the second customer’s canceled order. In hindsight, I should have canceled the entire trip before scanning or loading anything!!!

I contacted Spark Support through chat and asked them to remove or cancel the second customer’s order from my side. They told me they could not do it and that I had to cancel it myself—but the app would not allow me to do that. The Walmart dispenser could not cancel it either because the store’s system already showed that order as canceled. In other words:
Walmart’s system says the second order is canceled.
Spark still shows the second order as active.
I cannot continue without scanning it.
I cannot cancel it.
Support says they cannot remove it.
The store cannot cancel it again.
I cannot start a return because the app has not created a return request.
The Walmart associate was helpful and took the first customer’s groceries back inside. I took about 20 photos documenting the groceries being returned and where everything was left.
I hoped the trip would automatically cancel once the perishable timer expired, but that did not happen. The order is still stuck in my app.
Has anyone else experienced this exact system mismatch? If so, what finally cleared the trip? Is there a particular support department, escalation request, or technical-support ticket I should ask for? I am also concerned about whether this could get me deactivated for their app failure.

How’s this for stupid: I belong to a Spark survey panel and I always fill out the surveys. You earn points and you get to redeem for rewards. It takes forever so it’s hardly worth it if you care about the rewards, I want to voice my opinion. I earned enough points to get a very small Walmart gift card. I don’t even care about the award, all I care about is voicing my opinion which I do very strongly with input from this forum. So last week I received my email saying I had earned 5 dols and I could save it to my Apple wallet which I did. So I went to go use it today at Walmart and when I went to scan it, it actually charged me instead of crediting me the gift card amount. Of course I cancelled the transaction.

I noticed that Spark has a blog so I thought I would go there to see if I could find a place to give feedback about some of the disappointing changes we have experienced on the Spark platform. The blog has all these positive stories on there. Well guess what? Not updated since 2024. It was good in 2024. Where can we submit constructive feedback to Spark leadership?