u/Parking_Brilliant403

Small business based in SoCal getting hit with an insanely high lost package rate lately. Almost every missing package follows the exact same pattern — it reaches the nearest local sorting facility, then completely disappears.

No real customer support, no actual investigation, and after 2 weeks they just pay out the standard $100 liability claim and move on like nothing happened.

At this point, it seriously makes you wonder what’s going on behind the scenes.

https://preview.redd.it/6tktsgpl9y0h1.png?width=1488&format=png&auto=webp&s=2b19974002ba037f091582c12048e7928dc7649d

Two months ago, I received a letter from Cox informing me that I could lock in my internet service at a monthly rate of $50 for the next two years. Shortly after making the switch, which involved using my own modem instead of their panoramic service, the price was inexplicably increased to $75 per month for the second month. Moreover, there was no way to contact customer support to address this issue.