The reviews we have gotten at my hotel are making me lose hope in humanity
I work in a hotel and I just need to share things people have actually complained about in their reviews:
The weather during their stay (multiple complaints about this).
The fact that it was still bright outside later in the evening.
The city our hotel is in.
The fact that they booked the wrong dates, arrived on a sold out night and therefore they couldn’t stay.
The gas station beside us had bad coffee.
He got into an argument with his wife and left early.
They weren’t allowed to stay (both guests were 15 and were emailed before they arrived that all guests had to be 18+).
Our 19 year old, 4’11”, same weight as a medium sized dog, never touched a wrench in her life, receptionist couldn’t tighten the bolts on their bed enough and the guests had to wait a whole half hour for our maintenance man to drive in.
We assigned them a room on the ground floor (which was changed when they came to the desk asking to be moved higher. But because their room was initially on the ground floor, they had to mark us down in their review)
We asked for their passport or license to confirm their ID (a complete infringement on their privacy, allegedly).
There are so many other small stupid things but these are the ones I could remember. I’ve worked a lot of jobs in hospitality but something about hotels just attracts the worst.