Ticketing Issue / Schedule Change
Hoping for any help getting tickets issued.
I purchased flights from LAX-SYD-WLG on June 10, and did not receive a confirmation number. After calling several times, was issued a confirmation number, and the app and website show my reservation is confirmed.
Got an email today that the SYD-WLG flight was canceled, and I would need to call to get the flights changed.
When I spoke with the representative on the phone today, he told me that I do not have tickets (they haven't been issued), and he can't change the flights unless I have a confirmed ticket. He said he could cancel and rebook the tickets, but I'd have to pay the (substantial) fare difference.
I just discovered that my credit card was never billed (it was a pending charge that was ultimately reversed), but I still have the 'confirmed booking' and reservation number. Since I'm American and hadn't updated APIs, I did that today, and am hoping that helps with issuing tickets.
Any suggestions to get this ticket issued at the original price, so that I can get it switched to another flight (because of the flight cancellation by Qantas)? Or am I out of luck?