figured out why my coworker always gets people to open up and I feel dumb for not seeing it sooner
Had a 1:1 with my teammate Marcus last Thursday. We were in the small conference room on the second floor, the one with the busted blinds that only close halfway. He was walking me through his notes from a client call and I noticed something I'd never consciously picked up on before.
Every time I said something, he'd repeat back like two or three words from my sentence before responding. Not in a robotic way. Just naturally weaving my exact phrasing into his reply. I said something like "I'm worried the timeline is too aggressive" and he goes "yeah the aggressive timeline, I think we can..." and then kept going.
Such a small thing. But I realized in that moment why people always seem to relax around him in conversations. Clients love him. Our manager Priya always pairs him with the difficult accounts. And it's not because he's some charisma machine, the guy eats lunch alone at his desk most days reading manga on his phone.
It's just this one habit. He makes you feel heard by echoing your words back. Not paraphrasing into his own language, not reframing, not correcting your word choice. Just catching your exact words and tossing them back gently.
I tried it in a conversation with my partner that same night and the diffrence was immediate. She actually paused and said "wait you're actually listening to me right now" which, ouch, but also kind of proved the point.
Anyone else notice a tiny conversational habit from someone that completely changed how you think about talking to people?