Rockstar Support can't recover my account after 14 tickets. Has anyone experienced this?
Hi everyone,
I'm honestly exhausted and I'm hoping someone has experienced something similar.
About a month ago I discovered that my Rockstar Social Club account had apparently been modified. Friends who still had me added on Social Club noticed that my account had changed its username to "gtvrk5", even though I never changed it.
Since then, everything has been a mess.
- The Social Club account I currently have access to does not contain my GTA V PC license.
- My GTA V PC license no longer appears in the Rockstar Games Launcher.
- Sometimes, when I try to log into the launcher with my original email, it even says the account doesn't exist.
- The account I can access also shows a creation date of 2025, even though my original account was created years earlier.
This makes me think that my original Social Club account may have been compromised, renamed, or had its email changed, and that I'm now accessing a different account instead of my original one.
The biggest problem is Rockstar Support itself. I've opened around 14 support tickets over the last month. Most of them were closed without a solution, and live chat always sends me back to the same account recovery form. I feel like every new agent only sees part of the story, so I have to explain everything again from the beginning.
Has anyone experienced something similar?
- Has your Social Club username ever changed without your permission?
- Has anyone managed to recover a Rockstar account after it was renamed or its email was changed?
- Is there any way to identify which email is currently associated with the renamed account?
- Is there any way to reach someone at Rockstar who can actually investigate the account history?
At this point, I'm looking for any advice or similar experiences because I feel like I'm going in circles with support.
Thanks in advance.