u/PhysicalImagination

Thieves.

I requested a week before my renewal an cancellation of premium, because the service is terrible.

I emailed them, they responded with instructions rather than completing this for me (I was out of country, unable to do so as traffic is ban to certain websites in said country).

They didn’t cancel, they instead charged me. I’ve emailed them everyday asking for a refund, they said their terms and conditions does not allow for a refund, but this is a direct violation of UK consumer act 2013.

They have gone radio silence on me. I am filing a CMA complaint and a charge back against them for failing to comply with UK regulation.

If you’re considering using them, don’t, they have terrible service and no customer courtesy.