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u/Plus-Lobster6436

r/ClicksPhone r/ClicksKeyboard
CLICKS CUSTOMER SERVICE DROPPED THE BALL AGAIN. If anyone is doing return or replacement ask to not have DHL shipping labels.
▲ 3 r/ClicksKeyboard

CLICKS CUSTOMER SERVICE DROPPED THE BALL AGAIN. If anyone is doing return or replacement ask to not have DHL shipping labels.

UPDATE: CLICKS HAS REPLIED AND A REPLACEMENT WAS SHIPPED OUT ACCORDING TO THEM. THEY SAID I CAN ASK DHL TO DISPOSE THE PACKAGE CONTAINING THE ORIGINAL ITEM.

Hello everyone,

I want to thank everyone for communicating with me in my previous post. I learned a lot.

u/ClicksTech responded and David from Clicks gave me a DHL shipping label.

I packed the device and took it to DHL access point. Person there was so nice and he asked me if the item is a power bank. I said yes, they said oh then it might not get shipped. He asked me again if I was sure.

At this point I should have been concerned but I trusted u/ClicksTech and told him that it is from the company they probably know what they are doing. He took the package sealed it and then gave me the tracking receipt.

** Guess what? The guy was right. **

DHL refused to ship the package to UK as batteries are not allowed on their network.

I forwarded the email to Christina and the LLM basically said let me find a human to assist you with this.

** MORAL OF THE EXPERIENCE: **

Do not accept DHL shipping labels to ship your product back to Clicks.

reddit.com
u/Plus-Lobster6436 — 2 days ago
▲ 57 r/ClicksKeyboard+1 crossposts

WORST CUSTOMER EXPERIENCE

07/20 (CLICKS HAS RESPONDED 3 HOURS AFTER THE REDDIT POST WAS ONLINE, THEY PROVIDED A SHIPPING LABEL FOR ME TO SHIP THE PRODUCT BACK FOR INSPECTION)

07/21 THE SHIPPING LABEL HAS BEEN USED TO SHIP THE DAMAGED ITEM TO DAVID FROM CLICKS

THIS HAS BEEN THE WORST EXPERIENCE EVER:

  1. I get the power keyboard on June 30.

  2. I take it out of the box, it is damaged. There is a white mark with a dent and the outer shell has a gap in the middle.

  3. I reach out Clicks Customer Support the same day. They acknowledged it had been 0 days since delivery and told me to sit tight and wait.

  4. RADIO SILENCE for 2 WHOLE WEEKS.

  5. Filled out the form on their website.

  6. Get a response in 30 minutes saying they are looking into it.

  7. THAT WAS A WEEK AGO STILL NO RESPONSE.

THEY HAVE A 30 DAY RETURN POLICY AND BASICALLY ARE TRYING TO RUN THE CLOCK OUT.

AT THIS POINT IF I DONT GET A REPLACEMENT IN THE NEXT 5 DAYS I WILL JUST TALK TO MY CREDIT CARD COMPANY TO REVERSE THE TRANSACTION.

BE BETTER.

UPDATE: CLICKS responded. Check the comment thread for all of my interactions with them.

UPDATE2: I have been reading comments. Thank you all who have been responding. Thank you to those who have offered a different perspective. It helped me stay grounded in this emotional time. Thank You to those who have echoed my sentiment I hope your orders will be completed successfully with no issues.

UPDATE3: I got an email from David. He provided a shipping label that I can use to ship the product back to them. This was 3 hours since the Reddit post was up. I have attached a photo of the email in the comment thread.

UPDATE4: 07/21 Shipped off the damaged item to David from Clicks. The DHL person said 1-3 days for it to get delivered. Hopefully once David gets it the item can be further inspected and I can be issued a replacement.

u/Plus-Lobster6436 — 6 days ago