My FD held hostage by SBI, please help
Hi all,
I am PLEADING and REQUESTING with my folded hands please please please help me, here is the complete scenario:
I have a salary account in SBI and below is what has happened:
1- April 15th - I created an FD worth 2.1L
2- April 15th - I issued an OD worth 1.8L on top of this FD
Time passed and slowly I started repaying the OD amount
3- Sept 24th - I finally repaid all the OD outstanding amount and using the YONO app closed my OD. However, when OD was being closed it showed "something went wrong".
Then I refreshed the app after it got stuck and I saw OD was successfully closed (I even have OD closure certificate) but to my suprise the FD was still blocked.
I immediately contacted the YONO helpline and I a ticket was raised.
In parallel I told the same to my father as he has good relations with the bank, he reached out to the branch manager.
The branch manager then told everything looks good FD should have been unblocked, she asked us to wait 1 day if automatically it'll get released.
Next day we again reached out as FD was still blocked and we were told to write a written application so that they can forward it to head office as they can only release the lock manually from FD and asked us to wait another few days
Now today i.e. 30th Sept when I again reached out for update they told the case they have raised is marked to success although lock on my FD is still not removed hence they have reopened the case today.
Now this feels total bullshit, they are just making me go circles and it's festival season coming up I needed that FD and my mother's knee replacement surgery also has to be done so I need funds for that too to support my father !!
Now you guys please tell me what are my options what can I do to get all of this resolved ASAP ??
It feels soo frustrating I have to beg them to let me use my own money !!