u/Polynomous

Hello, as previously stated on the title, I am unable to receive money even after linking my goverment ID, my bank and my card details on to paypal, aswell as making all the things an account should have, and I was wondering what could be the issue? Because my friend from Italy is able to send money to people from poland and also US, but it does not work for me. The error message they get is

''At the moment the user cannot receive the money''

Even though I beieve I have followed enough tutorials and explanations as to why am I unable to receive payments, should I be using Xoom instead? I have also tried instead of their username, with their email address, and even going to paypal's request money feature, but it always seems to hit that roadblock. Is there any tips or an answer to this?

I am in [Hacked or Can't log In > Lost access to 2-Step-Verification]

Hello, recently 4 days ago I lost access to my account because when I went to ask for 2FA to be removed as per authy says to go directly to support, I was instead logged out and roblox "reset" all of my credentials, passkeys, and everything, so I believed that when I would log in the 2FA would be disabled but it's not, and to make matter's worse, I do not see the other recovery options like an email or a phone number, and when I click on the lost 2SV methods it's telling me that the account is unrecoverable.

However I've seen multiple people, even on this sub that they have succeded, but I have been attempting the last 4 days with Roblox Support and they usually tell me that:

"We are unable to disable 2-Step Verification (2SV) on your account upon request. This is because account recovery for 2SV-enabled accounts requires multi-step verifications which should be completed through self-serve recovery. For your security, Roblox Customer Support cannot bypass the required verification steps."

However I've been reading that it is possible and people have been successful, but I am wondering, how does one get successful? Because I have provided proof in all of my emails since Friday that I am the owner, I've provided a old screenshot (about 2 years ago) that was my account info settings showing I had everything verified, I've showed my very first purchase receipt on roblox and one that's from 2022 aswell because I don't know if they take funding from play store as something valid.

I've also explicitly stated in all of my emails to be sent to a real person but instead the bot says:

"Hello,

Thank you for the follow up.

Just to clarify, I'm a real person here to help you not a bot."

As far as I am to my knowledge, roblox staff/support will always provide the message stating my given name and send their goodbyes with their name attached to the email, how can I get the bot to give me someone real? Or how can I make it so it starts asking me for ownership? Do note that I have access to my email on my roblox account because when I click on the One-Time-Code, my account still pops up, and I have tested this by grabbing one of my alts and removing that email I use for also billing, and it won't pop up. I really have all the evidence in the world to give but they won't seem to ask me for it, or completely dismiss me by replying the same message they had just sent a few minutes ago, however in one of my many attemps during these last 4 days I was "successful ", since one of the bots said that what I had provided wasn't enough ownership evidence, though the conversation never seemed to lead that way, that's why in this post I state that I am not sure if they take Play store fundings, this was their short reply, do note that few minutes after this it was back to the same loop:

"Hello,

Thank you for contacting us again. We are truly sorry to hear that you have lost access to your account.

Thank you for all of the additional information. Sadly, we cannot use this information to validate account ownership.

As stated previously, we cannot manually disable 2-Step Verification (2SV) on your account. To ensure platform security, account recovery for 2SV-enabled accounts must be completed through our automated self-serve recovery tools. Roblox Customer Support is strictly unable to bypass these mandatory verification steps."

I'd really appreciate if someone would share their successful experience or any ideas or suggestions what should I do.