Just watched the end of SG1 again and the thought occurred to me that the Asgard were perfect candidates for a sort of post-biological evolution. They were already experts in consciousness transfer.
Thor even lived in Goa'uld and Asgard mothership computers for a time.
>!Instead of blowing themselves up, why didn't some of them simply transfer their consciousnesses to machines?!<
For anyone who's following along, I've been fighting Samsung to get my pre-order credit for almost a year now.
In this latest exchange (below), they apparently forget they are a super-colossal-mega-corporation and claim "original promotions cannot be applied to the replacement orders". As if they have no ability to work around their own system.
They also imply, quite humorously, that they do not agree that Samsung is obligated to honor the original promotional pricing.
Part 1: https://www.reddit.com/r/AndroidXR/s/PXvPEYZC13
Part 2: https://www.reddit.com/r/AndroidXR/s/CBawfo0cRV
Part 3: https://www.reddit.com/r/AndroidXR/s/jRWPxmr4v1
Full Details of the latest back-and-forth below:
Hello (redacted)
I understand that you disagree with Samsung's position, and I've taken the time to review the information you provided.
At this point, we've reached the stage where we're repeating the same arguments from opposite sides. You believe Samsung is obligated to honor the original promotional pricing. Samsung's position remains that the original promotions cannot be applied to the replacement orders.
Because the previous offers were declined, they are not automatically reinstated. However, as part of my review, I was able to secure a goodwill resolution of a $75 refund and a $150 Samsung.com promotional code. That remains the maximum accommodation available.
If you would like to accept that offer, let me know and I'll arrange the processing. Otherwise, I will document your position and proceed with closure of my review.
Warm Regards,
Mary
Executive Case Manager | Customer Support | eCommerce | Samsung Electronics America
---------------------------------------------------------------------------------
Mary ---
I think you have described the positions appropriately.
>You believe Samsung is obligated to honor the original promotional pricing.
My belief in the matter is irrelevant. I'm sure you would agree that Samsung is obligated to honor its commitments. Period.
>Samsung's position remains that the original promotions cannot be applied to the replacement orders.
Clearly, Samsung could apply the original promotions as promised. Samsung does not want to.
Samsung has the ability to apply the promotions to the replacement orders; stating otherwise is another misleading statement.
Furthermore, to give Samsung an out, I've even offered the option to simply reset: refund the payment and have the product returned.
I realize this is anecdotal, but I've shared my story with many people and asked if I am crazy for thinking Samsung should honor the pre-order credit. Every single one of them is confused by the vigor with which Samsung has defended its position. They ask if I've shown them where Samsung promised to apply the credits after reordering. They asked if I have it in writing and why Samsung would not simply honor the rebates when presented with this evidence. I mean, these are promotions publicly available to everyone! It is quite clear that I did everything they asked.
No one can understand why you are defending this position. Not even financially, as you've now spent far more capital creating obstacles and defending this position than the bundle promotion is worth. It's almost as if Samsung has backed itself into a corner that it cannot exit, forcing it to deny accountability at all costs or to avoid some sort of risk associated with admitting fault.
I remain resolved to reach an agreement. Requiring additional purchases is unacceptable.
Regards,
(redacted)
Part 1: https://www.reddit.com/r/AndroidXR/s/PXvPEYZC13
Part 2: https://www.reddit.com/r/AndroidXR/s/CBawfo0cRV
Part 3 (This Post)
I am simply going to paste the entirety of the Samsung Support email this time, and redact personal information; this entire saga is exhausting....
TLDR:
Samsung denied my promotion by blaming their own order cancellation on me and offering insulting “goodwill” credit. I rejected their dishonest settlement, formally documenting their bad-faith tactics and broken contractual promises while demanding accountability instead of negotiation.
>Hello (redacted),
Thank you for your continued patience while we completed a comprehensive review of your concerns regarding orders (redacted), (redacted), and (redacted).
>After reviewing the order history, prior support interactions, promotional details, and the documentation provided, we confirmed that the original $100 Reserve Promotion was associated with the original preorder transaction and could not be transferred to replacement orders once the original order was cancelled.
>We also confirmed that the replacement purchases did not recreate the original bundle configuration associated with the bundle promotion. The original order included additional items that were not repurchased, including Galaxy Buds3 Pro and an additional Travel Case. As a result, the original bundle promotion requirements were no longer satisfied.
>Additionally, all products associated with your replacement orders are now outside Samsung's return eligibility period and are no longer eligible for return or refund under Samsung's standard return policy.
>While we are unable to apply the original promotional pricing to the replacement orders, we appreciate the time you invested in documenting your concerns and the challenges you experienced throughout the ordering process.
>As a one-time goodwill exception, Samsung is prepared to offer:
>A $75 refund toward the Galaxy XR Controllers purchase
>A $150 Samsung.com promotional code for use on a future purchase
>This represents the maximum accommodation available and our final resolution regarding this matter.
Should you wish to accept this resolution, please reply to this email and I will arrange for processing.
Thank you for the opportunity to review your concerns.
Warm Regards,
Mary
========================================
========================================
Mary -
Thank you for your detailed review. My responses are below.
>... the original $100 Reserve Promotion was associated with the original preorder transaction and could not be transferred to replacement orders once the original order was cancelled.
Samsung cancelled the order, not me. Written documentation confirms Samsung promised to apply the $100 Reserve Promotion to a replacement order. Further, Samsung created the replacement order and sent it to me to add my credit card. This is already documented.
Samsung's administrative inability to transfer the $100 Reserve Promotion is irrelevant.
The base facts that are relevant:
>We also confirmed that the replacement purchases did not recreate the original bundle configuration associated with the bundle promotion. The original order included additional items that were not repurchased, including Galaxy Buds3 Pro and an additional Travel Case. As a result, the original bundle promotion requirements were no longer satisfied.
I agree that the orders were not identical; however, this point is both misleading and irrelevant.
Your statement is misleading because it implies that the bundle promotions required all items, which is untrue, and surely you know that. Claiming that someone needed to buy controllers, earbuds and two travel cases to qualify for a single bundle promotion borders on blatant misrepresentation.
In case you were unaware, the bundle promotions were individually associated with each item: one for the controllers, one for the travel case, and one for the earbuds.
Importantly, I have only been seeking bundle promotion credit for the two items I purchased: Travel Case and Controllers. These are the items for which Samsung promised to apply the bundle credit.
Again, the base facts that are relevant:
Note: Samsung has offered to honor the $75 bundle credit for the Controllers.
>Additionally, all products associated with your replacement orders are now outside Samsung's return eligibility period and are no longer eligible for return or refund under Samsung's standard return policy.
Samsung's standard return policy is for standard returns. Unless Samsung routinely cancels orders to avoid honoring Promotional and Bundle Credits, this situation clearly falls outside the standard policy. Further, this situation doesn't involve defective products, which the Standard Return Policy covers, but rather, it involves defective orders. Defective orders that Samsung cancelled, generated and directed.
>As a one-time goodwill exception, Samsung is prepared to offer:
I appreciate the offer, however, I feel confident countering with the following:
As a one-time goodwill exception, I am prepared to:
Else, also as a one-time goodwill exception, I am prepared to:
Please let me know your position on these offers.
I committed to staying level and calm throughout this exchange. Based on our conversation, it seems clear that Samsung has no intention of engaging openly and honestly. Nearly every response you have given is either intentionally misleading or borders on complete fabrication. I see no other excuse for the fallacious claims you are making other than an attempt to avoid accountability by exhausting the consumer.
Regards,
(redacted)
BBB slaps some sense into Samsung for not honoring the Galaxy XR Preorder Credit
Original post describing the ordeal where Samsung refuses to honor the preorder credit (among other things):
https://www.reddit.com/r/AndroidXR/comments/1vb816a/galaxy_xr_preorder_nightmare_how_samsung_glitches/
A redditor u/woodboah suggested I reach out to the Better Business Bureau (BBB) for help. I forwarded all of the information I had collected to the BBB and waited.
In less than a week, I got a response from Mary, Executive Case Manager.
It was a fairly generic AI/Form letter response:
>My name is Mary and I am the executive account manager taking ownership of your case.
I appreciate the time you have taken to outline the timeline of events and provide supporting documentation regarding the original preorder promotion, bundle discount, order cancellation, and communications with Samsung Support
I am available Mon through Fri AM to 5 PM.
Please feel free to share any additional information at any time.
I responded asking for clarification on the "AM" time that she forgot to add. I thought it was odd she also didn't include a phone number to contact her on during those hours, so I requested contact information. Lastly, I asked what sort of additional information she needed.
Unfortunately, that is where things went off the rails again.
She asserts the following:
>Based on my review, Samsung previously offered $175 in promotional credits as a goodwill resolution, but that offer was declined.
I correct her, and copy the Samsung support email where they offer a $75 credit and a $100 promo code for a future purchase.
She also states:
>...the total amount paid on the second order was lower than the amount paid on the original order.
I informed her that, while this is correct, it is because of two factors:
Additionally, I let her know that the cart value differences have no bearing on the Galaxy XR promotional credit since the credit was solely contingent upon ordering the Galaxy XR itself.
Lastly she claimed:
>... that the order was canceled at your request so that changes could be made. Unfortunately, changing an order from shipping to in-store pickup, or vice versa, requires the existing order to be canceled and a new order to be placed. Based on the information available, Samsung did not require or force the cancellation; rather, the cancellation was requested to facilitate the preferred fulfillment method.
Which is a complete lie. I dug up the chat conversation (that LUCKILY I had copy/pasted before they disconnected) and sent the transcript to her where the support rep clearly admits that Samsung cancelled the order due to stock issues.
In the end I reiterated that I want them to honor the $100 pre-order and bundle credit, or to send me return labels.
TLDR: Samsung quickly re-engaged after I sent a dispute to the BBB; however their engagement so far has been to lie, deny, defy.
TL;DR: Pre-ordered the Galaxy XR headset and accessories which included the $100 preorder credit and $225 in bundle discounts. A retail store stock failure on Samsung’s end resulted in Samsung splitting my purchase into two new separate orders and explicitly promising to retroactively apply the credits upon delivery. Once delivered, Samsung reneged. When I requested to return everything, they refused. I filed a credit card dispute, but Samsung submitted misleading information resulting in the Credit Card company siding with Samsung.
Rest of the story:
On October 21, 2025, I placed a Pre-Order for store pickup at a local Samsung Experience Store, for the Galaxy XR Headset, Controllers, Travel Case, and Galaxy Buds3 Pro, utilizing a $100 Pre-Order Reserve Discount and a $225 Accessories Bundle Discount ($325 in total savings).
On November 4, the Samsung Experience Store informed me they will never receive stock for online orders and told me to contact Samsung Support to switch to delivery. Samsung Phone Support stated they couldn't convert the order and had to create a new separate transaction. Because the controllers and case were out of stock, Support created a separate order for just the headset at full price. They told me to create another order for the case/controllers once they were back in stock. When I voiced concern about losing the $100 pre-order discount and the $225 in bundle discounts, Samsung Support explicitly promised that once all items were back in stock and delivered, they would apply the original bundle and pre-order credits.
I had already waited a few weeks and I didn’t want to go to the back of the line, so I told them I would wait to cancel my original order until the new ones were delivered, just in case my original order really did get fulfilled. I mean, why wouldn’t it!?
The replacement headset order was delivered on November 14.
On November 17, Samsung unilaterally cancelled my Original order. I think to myself, no big deal, the replacement headset is here so I just have to wait for the controllers/case. Little did I know Samsung would leverage this cancelled order in the credit card dispute.
Nearly a month later on December 12 the accessories finally came back in stock, and per Support's prior instructions, I placed a new order for the controllers and case.
From January 6 - 9th, during which the controllers and case finally arrive, I go back and forth with Support to try to get the promised $325 in credits, only to have Support move the goalposts:
With Samsung refusing return labels and refusing to honor their written promises, on 17 January I filed a formal credit card chargeback.
Samsung fought the dispute using intentionally misleading arguments to manipulate card network rules:
In the end, more than 2 months after initiating the chargeback, and after sending multiple faxes (?!), the Credit Card Company sided with Samsung. The provisional credits were reversed and the full charges were reapplied to my account.
Samsung successfully used administrative bureaucratic delays, rigid corporate policies, and aggressive chargeback defense tactics to trap me into keeping full-price hardware under broken terms.
Samsung has permanently lost me as a customer.
I know, cry me a river.
I am often asked for advice on tech gadgets (I obviously buy the nerdiest tech out there) and whenever the chance arises I recount my horror story with Samsung.
If you buy from Samsung, know this: Their support will string you along until your return window expires, back out of written promises, and use corporate legal loopholes to avoid responsibility.
I guess there is a silver lining however, if only to ease my ego: Samsung must have paid thousands of dollars in legal fees to fight the chargeback. Certainly more than they would have paid had they simply honored the $100 pre-order credit.
Post Script Note:
Holy hell that was WAY longer than I intended. This saga played out over MONTHS and it doesn’t come close to capturing the inane back and forth, the getting passed around from support rep to support rep to explain the problem only to have them promise a follow-up that never comes. It also doesn’t capture the incredible frustration felt reading and responding to the intentionally misleading responses that Samsung sent my bank in order to avoid paying.
TL;DR: Pre-ordered the Galaxy XR headset and accessories which included the $100 preorder credit and $225 in bundle discounts. A retail store stock failure on Samsung’s end resulted in Samsung splitting my purchase into two new separate orders and explicitly promising to retroactively apply the credits upon delivery. Once delivered, Samsung reneged. When I requested to return everything, they refused. I filed a credit card dispute, but Samsung submitted misleading information resulting in the Credit Card company siding with Samsung.
Rest of the story:
On October 21, 2025, I placed a Pre-Order for store pickup at a local Samsung Experience Store, for the Galaxy XR Headset, Controllers, Travel Case, and Galaxy Buds3 Pro, utilizing a $100 Pre-Order Reserve Discount and a $225 Accessories Bundle Discount ($325 in total savings).
On November 4, the Samsung Experience Store informed me they will never receive stock for online orders and told me to contact Samsung Support to switch to delivery. Samsung Phone Support stated they couldn't convert the order and had to create a new separate transaction. Because the controllers and case were out of stock, Support created a separate order for just the headset at full price. They told me to create another order for the case/controllers once they were back in stock. When I voiced concern about losing the $100 pre-order discount and the $225 in bundle discounts, Samsung Support explicitly promised that once all items were back in stock and delivered, they would apply the original bundle and pre-order credits.
I had already waited a few weeks and I didn’t want to go to the back of the line, so I told them I would wait to cancel my original order until the new ones were delivered, just in case my original order really did get fulfilled. I mean, why wouldn’t it!?
The replacement headset order was delivered on November 14.
On November 17, Samsung unilaterally cancelled my Original order. I think to myself, no big deal, the replacement headset is here so I just have to wait for the controllers/case. Little did I know Samsung would leverage this cancelled order in the credit card dispute.
Nearly a month later on December 12 the accessories finally came back in stock, and per Support's prior instructions, I placed a new order for the controllers and case.
From January 6 - 9th, during which the controllers and case finally arrive, I go back and forth with Support to try to get the promised $325 in credits, only to have Support move the goalposts:
With Samsung refusing return labels and refusing to honor their written promises, on 17 January I filed a formal credit card chargeback.
Samsung fought the dispute using intentionally misleading arguments to manipulate card network rules:
In the end, more than 2 months after initiating the chargeback, and after sending multiple faxes (?!), the Credit Card Company sided with Samsung. The provisional credits were reversed and the full charges were reapplied to my account.
Samsung successfully used administrative bureaucratic delays, rigid corporate policies, and aggressive chargeback defense tactics to trap me into keeping full-price hardware under broken terms.
Samsung has permanently lost me as a customer.
I know, cry me a river.
I am often asked for advice on tech gadgets (I obviously buy the nerdiest tech out there) and whenever the chance arises I recount my horror story with Samsung.
If you buy from Samsung, know this: Their support will string you along until your return window expires, back out of written promises, and use corporate legal loopholes to avoid responsibility.
I guess there is a silver lining however, if only to ease my ego: Samsung must have paid thousands of dollars in legal fees to fight the chargeback. Certainly more than they would have paid had they simply honored the $100 pre-order credit.
Post Script Note:
Holy hell that was WAY longer than I intended. This saga played out over MONTHS and it doesn’t come close to capturing the inane back and forth, the getting passed around from support rep to support rep to explain the problem only to have them promise a follow-up that never comes. It also doesn’t capture the incredible frustration felt reading and responding to the intentionally misleading responses that Samsung sent my bank in order to avoid paying.
TL;DR: Pre-ordered the Galaxy XR headset and accessories which included the $100 preorder credit and $225 in bundle discounts. A retail store stock failure on Samsung’s end resulted in Samsung splitting my purchase into two new separate orders and explicitly promising to retroactively apply the credits upon delivery. Once delivered, Samsung reneged. When I requested to return everything, they refused. I filed a credit card dispute, but Samsung submitted misleading information resulting in the Credit Card company siding with Samsung.
Rest of the story:
On October 21, 2025, I placed a Pre-Order for store pickup at a local Samsung Experience Store, for the Galaxy XR Headset, Controllers, Travel Case, and Galaxy Buds3 Pro, utilizing a $100 Pre-Order Reserve Discount and a $225 Accessories Bundle Discount ($325 in total savings).
On November 4, the Samsung Experience Store informed me they will never receive stock for online orders and told me to contact Samsung Support to switch to delivery. Samsung Phone Support stated they couldn't convert the order and had to create a new separate transaction. Because the controllers and case were out of stock, Support created a separate order for just the headset at full price. They told me to create another order for the case/controllers once they were back in stock. When I voiced concern about losing the $100 pre-order discount and the $225 in bundle discounts, Samsung Support explicitly promised that once all items were back in stock and delivered, they would apply the original bundle and pre-order credits.
I had already waited a few weeks and I didn’t want to go to the back of the line, so I told them I would wait to cancel my original order until the new ones were delivered, just in case my original order really did get fulfilled. I mean, why wouldn’t it!?
The replacement headset order was delivered on November 14.
On November 17, Samsung unilaterally cancelled my Original order. I think to myself, no big deal, the replacement headset is here so I just have to wait for the controllers/case. Little did I know Samsung would leverage this cancelled order in the credit card dispute.
Nearly a month later on December 12 the accessories finally came back in stock, and per Support's prior instructions, I placed a new order for the controllers and case.
From January 6 - 9th, during which the controllers and case finally arrive, I go back and forth with Support to try to get the promised $325 in credits, only to have Support move the goalposts:
With Samsung refusing return labels and refusing to honor their written promises, on 17 January I filed a formal credit card chargeback.
Samsung fought the dispute using intentionally misleading arguments to manipulate card network rules:
In the end, more than 2 months after initiating the chargeback, and after sending multiple faxes (?!), the Credit Card Company sided with Samsung. The provisional credits were reversed and the full charges were reapplied to my account.
Samsung successfully used administrative bureaucratic delays, rigid corporate policies, and aggressive chargeback defense tactics to trap me into keeping full-price hardware under broken terms.
Samsung has permanently lost me as a customer.
I know, cry me a river.
I am often asked for advice on tech gadgets (I obviously buy the nerdiest tech out there) and whenever the chance arises I recount my horror story with Samsung.
If you buy from Samsung, know this: Their support will string you along until your return window expires, back out of written promises, and use corporate legal loopholes to avoid responsibility.
I guess there is a silver lining however, if only to ease my ego: Samsung must have paid thousands of dollars in legal fees to fight the chargeback. Certainly more than they would have paid had they simply honored the $100 pre-order credit.
Post Script Note:
Holy hell that was WAY longer than I intended. This saga played out over MONTHS and it doesn’t come close to capturing the inane back and forth, the getting passed around from support rep to support rep to explain the problem only to have them promise a follow-up that never comes. It also doesn’t capture the incredible frustration felt reading and responding to the intentionally misleading responses that Samsung sent my bank in order to avoid paying.
Just loaded into the new update, the Leopards now attack player-Scavs.
I did not survive 🤣
I recently was pleasantly surprised when I found my own body right where I had died in the suburbs mall after respawning in scav mode.
Unfortunately, I didn't get to kill the player who killed me, but I did get into another fire fight with them!
