Adjuster non responsive, and I need a new doctor ASAP
I got injured at work last week, and I have an adjuster who called me ONCE and has been a ghost ever since.
I’ve now sent her TWO portal messages (because I literally cannot call her), and even though the portal says you’ll get a response within 1 business day, that’s total bull, because even after the HR liaison tried to reach out and contact her, the adjuster has not responded to either one of us.
I need to see an orthopedic doctor ASAP, and the adjuster not responding to my messages is delaying my care.
BTW: Per my adjuster, I have the right to change doctors, but it has to be approved by them, so at this point, it’s not even about referrals or anything…but of course, the one who can approve the change is nowhere to be seen or heard from.
Any advice?
There is no one else to call either. Everything is done through the portal. I’ve tried.
This is NOT my first work comp rodeo. But it IS my first time with an adjuster who doesn’t respond.