Price Match Denied? Two price changes in five days.
Knowing the Beam Ultra was coming, I was worried about paying full price for the Beam 2. However, I was assured by an in-store rep that the price would be matched if it went down in my 60-day return period (I'm a My BestBuy Plus member).
So, I purchased the Sonos Beam Gen 2, SKU 6476041, on October 2 through BestBuy.com with Store Pickup. On October 5, I received a $5.01 post-purchase price adjustment when the price dropped to $493.99. The price has now dropped to $359.
I was denied the $140 adjustment today (October 7) because I was told by a telephone support rep that "Best Buy only allows one price match per item." However, Best Buy's current Price Match Guarantee FAQ specifically states: “After my purchase can I price match more than once during my return and exchange period? - Yes. If all other price match criteria are met, you can price match multiple times during the return and exchange period.”
This is also a Best Buy price reduction, not a competitor match. The policy says that if Best Buy lowers its online price during the return and exchange period, Best Buy will match its lower price upon request.
Anybody else have similar issues?