How to sue or file class action lawsuit to Rogers Internet Service???
How to sue Rogers Internet Service?
Firstly, I subscribed for internet service on last Saturday and they sent device to old address rather than updated address. While subscribing I was promised plan of $65 per month where bill in now $70 because they never mentioned it will be $65 only if I use Rogers Credit Card, so they misinterpreted the plan to me. Same plan for $65 was shown on Online but that application didnt work and errored out, after that it was errored I had to call them.
Secondly, now that they sent device to wrong address, on Monday I tried to contact Customer Solutions Specialist where I was kept on hold for 4hours (3 call, all 3 times I was waiting for 1.25-1.5 hours), and even after such long wait there is no solution. Then on Monday I also visited the store to get this fixed, but they denied of taking no accountability as this issue can only be fixed by oncall team.
Thirdly, now it is Tuesday and customer service number just cuts my call with autogenerated message as agents are busy in other call, so call again later. Today I had to go to old address and pick the device myself and now im trying to install at home.
Fun fact - while calling Rogers customer care, if you opt for option where you want to add a new service then someone will quickly answer the call but that team cant fix anything and they just pass on to customer support. And guess what, there is absolutely no one in customer support at rogers to take any accountability.