Fraud?
Have you ever had Hilton dig deep in your account activity and pull an expired credit card to pay for a room stay?
I reserved a room for the Peachtree Road Race July 3-4 in Atlanta. My son bailed and I canceled my reservation on June 14th. I had to call the hotel directly to cancel. I’ve had a busy work travel schedule and didn’t follow up closely for a cancelation email.
Apparently my room didn’t get canceled. Today, I received a folio saying I checked in and paid for a late check out using a card # I didn’t recognize.
Called Hilton Honors, they opened a case said someone will look at it Monday. They called the hotel and they relayed a BS answer.
I did a google search in my email and found a card with that number. The card expired Feb 2026.
I used a different card to reserve the room. I guess it didn’t have enough available credit when they tried to close out the reservation and they someone pulled an old card. I’ve never stayed at this hotel before and o thinks it’s been four years since I used that card.
Like WTH?
HH Points for this stay have been added to my account.