u/PromoCodePro

TLDR: Local Micro-Roaster underweighting bags. Should I inquire with Roaster and share proof?

I'ma bit torn... We have a small batch roaster in our community that I'm happy to support, especially because I've been REALLY enjoying the roasts. Some of my favorite coffee I've had, ever. With that, given the micro-lots and small batches, these bags are priced at a high premium: $26-36 per 10oz bag. I noticed a bag felt a little light in my last shipment and was slightly underweight. I ordered another 3 bags recently and each un-opened bag weight in almost a whole 1oz less than advertised (9.15, 9.24, 9.26). This leaves me with \~1.5 less cups per bag. At this high price point and this weighting consistency, I'm feeling like this isn't accidental. How should I proceed? This roaster is a local to my community who I'm happy to support and a friend of a friend. I've only recently started purchasing from him and don't want to come off as someone who isn't a big fan, but do want to understand why I'm seeing this level of consistent underweighting (which also includes the weight of the bag itself!).

Additional Detail:

1. Bags measured across two different food and coffee scales, and calibrated with a scale weight before measurement
2. Bag weight is included in the weights above, which means net coffee weight is even less than the reported values.
3. I have a video that I can send to the owner, showing bags are unaltered and measured against two calibrated scales
4. Roaster is a sole proprietor - 1 person show, and contract roasts from another local roaster in the area is also very good. Small niche community here and I don't want to be "one of those" customers

TLDR: Local Micro-Roaster underweighting bags. Should I inquire with Roaster and share proof?

I'ma bit torn... We have a small batch roaster in our community that I'm happy to support, especially because I've been REALLY enjoying the roasts. Some of my favorite coffee I've had, ever. With that, given the micro-lots and small batches, these bags are priced at a high premium: $26-36 per 10oz bag. I noticed a bag felt a little light in my last shipment and was slightly underweight. I ordered another 3 bags recently and each un-opened bag weight in almost a whole 1oz less than advertised (9.15, 9.24, 9.26). This leaves me with ~1.5 less cups per bag. At this high price point and this weighting consistency, I'm feeling like this isn't accidental. How should I proceed? This roaster is a local to my community who I'm happy to support and a friend of a friend. I've only recently started purchasing from him and don't want to come off as someone who isn't a big fan, but do want to understand why I'm seeing this level of consistent underweighting (which also includes the weight of the bag itself!).

Additional Detail:

1. Bags measured across two different food and coffee scales, and calibrated with a scale weight before measurement
2. Bag weight is included in the weights above, which means net coffee weight is even less than the reported values.
3. I have a video that I can send to the owner, showing bags are unaltered and measured against two calibrated scales
4. Roaster is a sole proprietor - 1 person show, and contract roasts from another local roaster in the area is also very good. Small niche community here and I don't want to be "one of those" customers