u/Proof_Occasion_791

Spoiler alert: this is not one of the optimum cancelation horror stories that one sees so often on Reddit.

So, I have broken up with Optimum after 11+ years. Expecting the worst, I allowed extra time one morning two weeks ago to deal with "customer retention". I was connected to someone in fairly short order and explained that I was moving out of Optimum territory (this was true, but also a way to expedite the process based on everything I've read).

First they asked me for my new address. None of their business, really, but I was happy to comply with the request since I knew for a fact that Optimum did not service the new area. Then came the questions and the repeated holds while the "processed my request". The questions were along the lines of "did I want to put my account on hold in case I'd be moving back" (answer, no), and "was anyone in my household staying behind to continue the service" (no) and "would I care to hear about a wonderful Optimum mobile offer available to me"(no). I remained cordial and patient most of the way through this process, but when we hit the 30 minute mark I began to be a bit annoyed that it was taking so long.

Finally, after 35 minutes (yes, I timed it) the process ended and I am free and clear. I returned my equipment and received confirmation emails for both the returned equipment (right away) and the cancellation of service itself (about 1 day later), and that was that.

All in all, I consider myself fortunate it went as smoothly as it did. 35 minutes to cancel a service I no longer want is about 25-30 minutes longer than it should have taken, but I've heard of far worse.

So for those of you left behind, good luck to you.

I'm on day 2 with a brand new Roku Ultra and am already having issues with my wifi connection dropping. This has happened twice in two days.

Basically, when this happens apps won't load or, if I'm currently watching something, the connection is lost. When this happened I did a connectivity test via the Roku menu. The first time is indicated a poor connection (< 1mbs download), so, ok, that's the problem. But all other devices (phone, tablet) show excellent connection in speed tests (upwards of 500 mbs). A few minutes later I did a second Roku connectivity test and this time is shows 4 mbs. Maybe 10 minutes later (and after a Roku restart) all is well; connectivity test shows 300 + mbs. Not sure if the restart made the difference or if this was coincidental.

As I say, this has happened twice in the two days I've been using the Ultra. Any advice? I know I have the option of a direct ethernet connection to modem, and if the problem persists I will do that, but I'd rather solve the wifi problem itself if possible.

If anyone has any suggestions, please let me know, and thanks in advance for dumbing it down as much as possible since I'm not tech savvy.

Many thanks!