Bonus Points
Like many of y’all, my 7-11 account wasn’t working yesterday when I tried to fill up around 10pm EDT. I called customer support again today, waited on hold for 20 mins, then got a call back about 30 minutes later. I explained the situation and got 5000 points as compensation, as the rep said they don’t have the power to extend discounts.
He said they’ve never experienced an outage like this (taken with a grain of salt lol) and hopefully it won’t happen next month with the ALLIN discounts.
So if y’all have the time to sit on hold, see if you can get your bonus points!