u/Qeltar_

My wife and I decided to purchase a suitcase from Away about a year ago and the warranty was one of the primary reasons why we were willing to spend $400 on a suitcase. We got a checked bag and I understand that it is grandfathered in, which is good.

My carry-on (from a different company) is currently giving up the ghost and I was going to naturally consider getting an Away replacement, only to find out that the warranty has been nerfed into the ground.

I'm sure one more voice doesn't really matter to a large company but as established customers, you should know that this change has cost you our business. Also can't recommend the company anymore the way I did previously.