Trying to get customer support is a joke
Had an issue last week and customer service is basically useless. I try with the chat bot, and it misunderstands what I’m needing and then tells me I need to do a phone call instead. Support over the phone is difficult to understand, and basically no help. I want to use either chat or email so there’s a record of the conversation but of course they’ve made that pretty much impossible. I’ve always liked the convenience and lack of fees with chime but I’m about to close my account altogether and find a new bank since they refuse to assist in resolving a situation that led to me being out $400.