Here’s my pic for the SS rn! It’s so weird how they’ve pushed SS so early now. Like you hardly have time to get anything from the double balloon event before the SS is on its theme. (I know it’s to pressure people to pay, which is awful, but it’s still weird.)
Okay Reddit, I'm confused. I've had my shop for five years, never had this happen before.
A customer bought one of my listings, and then promptly messaged to cancel it as she didn't read the full listing and misjudged what it was. Cool, 100%! I cancel the order, which automatically triggers a refund. This was on July 25th.
She messaged me on August 5th, saying that she still hadn't got her refund. I screenshot where her order has been fully cancelled and refunded from my end waay back on the 25th, and thought it could be that her bank just hadn't processed the order fully, so it would just fall off of her statement instead of being a credit. She's cool with this.
Today, August 7th, she messages me again saying that she found the credit, but it was sent to her as a gift card and not refunded back to her original payment method. She's pissed at me for this. I sweetly tell her that I have no control over that, as the shop, but Support does. So I encourage her to talk to support.
Bad idea, apparently.
Because she does reach out to support, and is given another refund. So I'm out $70 because not only did she get a gift card - that she already admitted to getting via our chat - she got ANOTHER refund to her card!! From my account!
I, infurated, go to Etsy support. And I am promptly told that yeah, this happened. Etsy did do that. But, the onus is on me to ask her to pretty please pay me what I'm owed - which, yeah right?? What customer is actually gonna do that?? I'm trying to esclate this to someone in billing, because this is fucked, but I have to wait 24 hours - and the chat guy didn't even give me time to respond before ending it! Legit sent that last message and within a minute of sending it, dipped out.
$70 isn't a huge amount in the grand scheme, but that's a lot to be cheated out of for trying to do the right thing. That's half of my grocery order. I don't know, this feels really wrong for Support to say - also really freaking weird.
The pictures above are of my and the agent's conversation.
Please advise - is this a legit thing to ask of my customer? Becuase I know she won't pay, the way she's been responding the entire time I've spoken with her. At best, she would ghost me. Has anyone else been through this?
I tried to make it seem as if she were raising her arm to give a soliloquy, but that was the closest to very detailed and fine as I could get, while still being costume-y!
I debated so long with the frame! I have the red curtain frame as well as the one above, but it chops off so much of the photo itself! I’m still not sure which to use, tbh.
Hi there, I'm Short n' Spooky, but you can call me Jo! 😁 (28F, EST) I just found this sub and I am so excited!
I am a lover of all things horror, spooky, and creepy! Most of my published works are in the horror genre, but I'm also working in the Dark Academia/Fantasy sphere, as well as Historical Fiction (with a queer, supernatural flavor) and general supernatural things.
I'm posting here because I miss having wonderfully creative friends! I moved after grad school and not having that time with such amazing people, ideating and workshopping, is something I really miss. And just spending time with people! I'd love hearing your stories, bouncing ideas, helping with edits or storyboarding, and generally really getting to know each other 😊
To start a convo: I'm into tabletop (DnD and Pathfinder, specifically, but I'm open to all of it!), I love metal music, I ghost hunt, I sing opera (dramatic soprano 1), I have two cats named Ozzie and Elvira (after the Prince and Mistress of Darkness, respectively), I'm a Cancer ♋, Ghostface is my favorite slasher, I am obsessed with Witcher 3, I think everyone should read Stewart O'Nan's A Prayer For the Dying at least once, and my favorite genres to read are Horror, Poetry, Dark Fantasy, Magical Realism, and Supernatural (fiction and non-fiction)!
If you'd like to connect, I have a discord, tumblr, or just send me a message here 😁
My sweet little supermodel is officially 1! She got a churu, unlimited cuddles from me and her sister, and all the playtime she wanted!
Scroll to the end to see Elvira as a beanie baby (her adoption photos. As soon as I saw them, I fell in love 💛)
She’s officially a year old today!! She got LOTS of playtime, and she got to pick the flavor of her Churu (she did have to split it with her sister, but she got most of it!)
From beanie baby to Official Baby!!