Does Stelo even care anymore???
About 3 weeks ago, my GCM sensor started reading very high numbers. There was no change in medication, activity, diet, or anything that might cause a much higher reading. I replaced the sensor and started getting readings that were back in line with previous readings.
I submitted a claim and never heard back from Stelo re: any decision they made or any follow up questions that may have, so I reached out to them today online.
Their response showed quite a bit of poor customer relations:
Upon reviewing case xxxxxx, the request has been denied. At this time, we do not have sufficient documented comparison results between your Stelo sensor and a glucose meter. Because of this, we’re unable to validate the reported concern or confirm that the sensor is inaccurate, which is why we’re unable to approve a replacement.
Additionally, comparing the sensor with previous sensors may not always provide an accurate assessment, as performance can vary due to several factors such as activity levels, stress, food intake, and temperature.
I truly apologize for the inconvenience. Please know that your case was carefully reviewed by our team, and this decision is final and outside of our control. While some Stelo customers may qualify for a biosensor replacement depending on the issue and validation, not all cases meet the required criteria, and some requests may be declined.
Thank you for your understanding, and please don’t hesitate to reach out if there’s anything else I can assist you with.
Update: my "usual" readings were mostly between 130-180. The readings with the sensor I reported were in the range of 230-250+. Those readings were consistent for the 5 days I was using that sensor. Once I replaced it with another Stelo sensor, the readings were back to the usual and within range.