Warehouse efficiency?!?!
Hello everybody,
I am in the process of opening a commercial VR sim racing experience center here in Europe. To figure out our cockpit ecosystem, I wanted to test the waters first before committing to a massive bulk order, so I placed two trial orders to see which frame is best:
To test the waters and evaluate the logistics of both brands in Europe, I placed two simultaneous trial orders for cockpits:
The Fanatec ClubSport Cockpit (in stock)
The Trak Racer TR8 Pro (in stock)
Fanatec: The experience was incredibly smooth. I received fast tracking details almost immediately, and their customer support team was quick to respond to my logistics inquiries. Their European supply chain seems really dialed in right now. I’ve ordered from them before with no major issues.
Trak Racer: Complete radio silence. It has been 14 days total since payment, and I have absolutely zero shipping updates, no tracking information, and zero communication outside of the automated invoice.
When you are projecting concrete opening dates for a brick-and-mortar business, a 2-week logistical blackout on a single test frame is a massive red flag. If they struggle to ship or communicate regarding one rig, I can't imagine trying to coordinate a freight shipment of 20 -25 setups with them, plus seats. Which is weird because they have warehouse in Europe (Netherlands and Spain)
Is this total lack of shipping updates and tracking standard behavior for Trak Racer EU right now, or did I just hit a bad warehouse bottleneck?
Ps. I’ve only gotten confirmation of the trak racer order, nothing else.
Thank you for the read.
Wish everybody a podium full week.