u/RealBuilding5759

Any opinions on Fletcher Honda?

I recently visited Fletcher Honda to purchase a new Honda Pilot Elite, and the experience was disappointing.

The vehicle had approximately $2,400 in dealer add-ons (Fletcher Advantage, protection package, window tint, etc.) added on top of the MSRP. I wasn’t asking for those items for free. I simply asked that they be removed so we could negotiate starting from Honda’s MSRP.

The sales manager repeatedly told me, “We can do that.” But instead of removing the add-ons and presenting a new price, he continued explaining what each package included and why it was valuable. After the first explanation, I told him I understood and again asked him to remove them. I made the same request four more times. Each time he said he could, but never actually went back to his computer to remove them. He just continued trying to justify the packages.

Eventually I told him, “You keep saying you can remove them, but you haven’t actually done it. You just keep explaining them.”

Negotiating a vehicle price is expected. What I didn’t expect was not being allowed to negotiate from the actual MSRP after repeatedly being told the dealer add-ons could be removed.

If the add-ons are optional, then remove them when a customer asks. If they’re mandatory, just say they’re mandatory. Don’t repeatedly tell a customer you’ll remove them while continuing to sell them instead.

The entire experience felt more like a sales tactic than an honest negotiation, and unfortunately it left me looking elsewhere for my purchase.