Pixel Service - A sad state of affairs
I have a Pixel 8 and like almost every one, last year I got the infamous green line issue on my display. The problems I faced then:
- Google authorized service centers are more scarce than unicorns in my country. So of course, I had to travel to another city 4 hours away to get it repaired under warranty.
- Even under a warranty, I had to pay for the "diagnosis charge" that the service centers asks for which was not a small amount for inspecting the phone.
- If that wasn't all, I did NOT know that I needed to format the phone before submitting it - they told me right then that I needed to do that or else they won't accept my phone. I lost all my data.
Cut to six-seven months later:
- I don't know if the "professionals" at the authorized service center were untrained, but months after I got my phone repaired, dust started to accumulate inside the display over the front camera.
- Pissed at Google, I contacted them again for repairs (essentially, I told them they only needed to wipe off the dust since now they had compromised my IP68 resistance (I guess)).
- They gave me an estimated cost - which was absurd.
- I went again to an authorized service center - which in itself is a task. The modus operandi of their staff is beyond me.
- I got it inspected and they outright denied accepting the device for repair citing a "display damage risk" and the "chances of my front camera not being able to produce sharp images as before". WTF.
- I asked them to consult their senior engineer and they agreed to do that free of cost (how generous of them!); they came back citing the same denial and asked me to change the display and the camera both. BOTH!
- I asked them how much it would cost to get the display and camera changed. Then they gave me the cost...a gut-wrenching figure.
- The guy was nice and he advised me to keep using the for a year until the camera becomes unusable.
Google - if you can't make good, durable phones and establish reliable service centers then stop promising 7 years of software updates. People would not be able to use subpar hardware until that long. Just effing stop. It's not just about Pixel 8s - Pixels 9s have also suffered the same fate.
I used to be a Google fanboy but their sheer negligence and ignorance is driving me nuts.