One-sided Confidentiality Agreement
I recently filed a complaint with my bank, which they dismissed. I then sent it to their complaint appeal office. This was just an email that I sent to them; I didn't have to go to their website and fill out a form or click any checkboxes or anything. I just sent a plain-old email.
Their response contains the following:
>By requesting a review of your concerns and/or acceptance of this resolution, you acknowledge and agree to the terms of service that govern our review which can be found at [link]. Among other things, these terms provide that our response is confidential and intended solely to provide our views on your complaint. It is not for broader use, circulation or publication except that you may disclose it to the Ombudsman for Banking Services and Investments.
There's no way that's legally enforceable, right? If I wanted to put them on blast for how they've treated me, I should be completely within my rights to do so. Can one party legally claim that I've agreed to keep their response confidential, even when the first time they've said so is after I've read that response?