U100 keypad locking up after first use
I have a U100 installed on my MiL's door and for the past year it has worked well. However, anything involving the keypad has failed intermittently today. It sometimes works with a fingerprint, but if it works the first time, the keypad is entirely locked up and will give the failure chirp but delayed by 10-15 seconds. Bluetooth lock/unlock still works however.
Soft reset (taking the batteries out) and a hard reset did not resolve the issue. Is the unit dead (1 month out of warranty I think) or are there other things I should try to resolve the issue.
Also, during the hard reset the keypad worked flawlessly to enter the code to allow a hard reset.
Edit: I will point out I am running my own U100 and it is working fine today. They were installed at the same time and setup the same way.