Damaged Loaner Truck
Wondering how people think a dealership will handle this situation and if Im right to feel like I shouldnt have to replace a windshield on my loaner truck.
My truck was in the dealer shop for a fairly expensive repair that was under warranty. As they finished the repair and employee made a mistake and did some body damage to my truck. The dealership was upfront about it and they are taking care of the repairs at no cost for the body work, but because of this i had to keep their loaner truck so far for an extra week and a half and counting. The loaner truck is brand new. Like had 300 ish miles on it when they had me take it. As of 2 days ago we are past the quoted time frame they said my truck would be done by. Well now I just had a rock flip up and crack the windshield while driving the loaner on the free way. The crack is small and patchable but with it being a brand new truck im certain they’re going to expect a new windshield. Am I wrong to think I shouldnt have to pay for the windshield replacement in this situation? Anyone in the repair shop world have any thoughts on how they think the dealership will handle it? Im going to call them to go over this with them shortly when they open, just kinda trying to figure out where i might stand on this and what people think is fair.