u/RevolutionDry5220

u/RogersHelps pls look into this

It’s a long story so please bear with me. I needed to cancel my Fido plan but i had to wait 3 days for a callback. I found this number in a comment on reddit on this channel which said was swift and not a bot number.

1 (888) 498-4357 … called around 6.00pm, an hour before they close

I didn’t really think much of it (foolishly) and called them from my main number. The intro automated dialogue was the original Rogers support hotline from the actual hotlines. Press one for English, the call will be recorded bit and connected me to an agent after on hold for a few minutes.

The guy asked for my first last name, email (didn’t spell any of it out, non-English names) and postal code. That’s it. Then I told him I want to cancel my account since I’m moving. He told me at first to do a temporary suspension. I said no to do it now. Then he promptly cancelled my account for the date. And said he put a note on my account to make sure I won’t be charged for the period till the end of the account (For which he put me on hold for another 5-7 minutes). Then the typical request for survey and end of call. I asked for a conversation ID for the call which he provided. However, he said I wouldn’t get a confirmation email.

At around 8, I got an automated email which I have attached below. Saying my account was cancelled and services will end on the date mentioned in the called.

But it’s from this email: NOREPLYTEC@FIDOMOBILE.CA

I never got any Fido mails from this specific email and idk but the email looks kinda weird to me. And also because it was a random number posted in a reddit comment by a kinda new account. I even called the number after hours and it did the rogers hotline automated intro at first then the “no agents available / were closed” something like that.

Even though the call kind of seemed legit, I never saw this hotline anywhere before and I’m worried if I’ve gotten into an elaborate scam…

PLS PLS HELP ME WITH THIS I REALLY APPRECIATE IT

It’s a long story so please bear with me. I needed to cancel my Fido plan but i had to wait 3 days for a callback. I found this number in a comment on reddit on this channel which said was swift and not a bot number.

1 (888) 498-4357 … called around 6.00pm, an hour before they close

I didn’t really think much of it (foolishly) and called them from my main number. The intro automated dialogue was the original Rogers support hotline from the actual hotlines. Press one for English, the call will be recorded bit and connected me to an agent after on hold for a few minutes.

The guy asked for my first last name, email (didn’t spell any of it out, non-English names) and postal postal code. That’s it. Then I told him I want to cancel my account since I’m moving. He then said your rogers account is already cancelled (switched from rogers to fido awhile ago). Then I said no, I mean my fido account. He asked how long I’m moving for, then he told me to do a temporary suspension. I said no and cancel it when my billing cycle ends. (I autopay on the 23rd, the cycle is from the 10th to 9th next month). Then he promptly cancelled my account for the 31st. And said he put a note on my account to make sure I won’t be charged for the period till the end of the account (For which he put me on hold for another 5-7 minutes). Then the typical request for survey and end of call. I asked for a conversation ID for the call which he provided. However, he said I wouldn’t get a confirmation email until the date the account ends. I also never ended up getting a survey email

At around 8, I got an automated email which I have attached below. Saying my account was cancelled and services will end on the date mentioned in the called.

But it’s from this email: NOREPLYTEC@fidomobile.ca

I never got any Fido mails from this specific email and idk but the email looks kinda weird to me. And also because it was a random number posted in a reddit comment by a kinda new account. I even called the number after hours and it did the rogers hotline automated intro at first then the “no agents available / were closed” something like that.

Even though the call kind of seemed legit, I never saw this hotline anywhere before and I’m worried if I’ve gotten into an elaborate scam…

PLS PLS HELP ME WITH THIS GUYS I REALLY APPRECIATE IT