Etihad served me meat after confirming my meal was vegetarian
I ordered an (AVML) before hand since I practice strict religious dietary practices and am a vegetarian.
Upon receipt of the food, I ensured to ask the cabin crew to double-check whether it was indeed a vegetarian meal. The crew went ahead to double-check and assured me that it was indeed vegetarian.
Relaying on that information, I decided to start eating.
However, within a few seconds, I realized that there was something wrong. I immediately called the crew to clarify, and she confirmed that it contained lamb.
I was very disappointed. My meal was then changed and offered me rice and falafel but by then, I did not have any appetite to eat.
The main reason why I am very disappointed about this incident is because despite my efforts as a customer to order the right meal, even going ahead to ask for confirmation, I ended up with meat and false confirmation from the crew.
This is not just receiving the wrong food; to a passenger with religious dietary practices, it is much more than that.
Has anyone experienced something similar with Etihad? How did they handle your complaint?