r/etihad

hello, i've booked a flight with etihad from rome to south korea the 15th of december. I have a stopover of 2 hours in abu dhabi, i guess it's enough time... every flight is with etihad tho, do i need to do something in abu dhabi other than security? like compiling a visa or something

Genuinely not sure what I should do for the 2 legs. I usually go Aisle but then no window to lean on (or people to walk past me etc)

I know it's an age old debate and I'm not sure why I'm undecided - but it's a long-ass journey and I'm trying to make it as pleasant as possible.

Hi everyone,
It will be my first time flying with etihad. I’m also flying with my friend but we purchased our flights on different days and accounts but we’re going to be on the same flights basically. What’s like a best tactic to do to make sure we sit together without paying soo much for seats next to each other?

I will be flying with Etihad in September and I am vegetarian. We will be in economy and while I saw that I can change my food preferences online I wanted to know whether they give you a choice of vegetarian or meat dish regardless.

Last time when I flew with Lufthansa they had a choice of chicken and cheese pasta regardless. The vegetarian meal that I had pre selected was worse than the “normal” meal. So now I’m unsure whether I should cancel my vegetarian Etihad meal.

Hi , we booked tkts in june 2026, had 2 weeks for a visa which usually takes 3 days . The embassys servers crashed. We have it in writing. Can we ask Etihad for a EMD voucher instead of a date change as the price difference is exorbitant .

Hey everyone, I’m still kind of reeling from this and need to vent/see if this is actually normal practice (god, I hope not).

A few days ago, I was on a flight from Abu Dhabi to Dublin. I was standing near the galley waiting to use the restroom when I noticed one of the flight attendants carrying about 6 of those metal hot water/coffee flasks.

Instead of taking them to a proper galley sink, they brought them straight into the onboard lavatory to wash them out. If that wasn’t bad enough, when they opened the lavatory door to leave, they literally **set the flasks directly on the floor of the dirty airplane bathroom** to free up their hands.

We all know how disgusting airplane bathroom floors are. It’s basically a biohazard zone. Seeing items used for passenger beverages touching that floor made my stomach turn.

I really, *really* hope those flasks get properly sanitized and deeply cleaned once the plane lands, because the thought of drinking coffee or tea out of those on the next flight is sickening.

Has anyone else ever witnessed something like this? Is this against airline protocol, or am I overreacting?

My kids (13 and 9 yr old) and I are booked to fly from Chicago to Abu Dhabi next week on the 8:35pm flight. Has anyone recently taken this route? If so, how busy was the plane? I am wondering if I should place a bid to upgrade, or if the plane would be empty enough where we won’t feel cramped in Economy. Was the food and overall service okay? Any reviews on those who have recently taken this flight would be helpful! Thank you

So my girlfriend made an Etihad account after our flights with them recently and it says on the website that you can add previous flights to gain the miles from them. So I tried using the ticket number and reference number multiple times and it wouldn’t work. Does anyone know why or had this problem? Thanks

Hi, i just want to know ky eithad airways medical reasons pr charges waiver off nahi karty?? Last month my parents booked flight to Manchester with eithad but suddenly my father got hospitalised and doctors advised him to bedrest. Know he’s all better Alhamdulilah and doctors said he can travel. I send airlines each n every report medical report, hospital records everything and still they denied to cancel the wavier. I just talk to their representative and he said that you have to pay all the extra charges doesn’t matter he wasn’t able to travel.
Is there anyway to waive off those charges? Or to get a refund?

I'm flying Abu Dhabi to Sydney in 4 days and looking to bid or instant upgrade to business as it's a 13.5hr flight.

Yesterday the minimum bid was £2080 and today it's dropped to £1879. Instant upgrade is £2835. I've seen there's 25 out of 44 business seats still available.

I know it's dynamic pricing that can fluctuate but what would be considered a massive steal if they struggle to have more people fly business?

I've never looked to upgrade this length of flight before

I had to leave Dubai urgently. I need my cats back to the UK but I have to go through France so I’m looking for 2 people that can take them as excess baggage. Anyone that can help I’d really appreciate it

Me and my wife booked two tickets with Etihad to travel to India to visit her family. Being a short trip, we only booked one checked lugagge on her ticket, and an Economy Basic fare for myself, without a checked luggage. At the moment of making the booking, the Economy Value (next tier) for me was only 30-40€ extra and it included a 30kg checked bag. We didn't choose it not so save money, but simply because it wasn't necessary. If it costs 30-40€ at the time of booking, it can't be too bad later on, right? I was even ready to pay 100-150€ for my luggage, already expecting them to charge a lot more for that later. But hopefully we wouldn't need it.

Our plans changed, and she had to travel for work right before our trip. So her ticket was changed to a different date. I then had to find a way to add a checked bag to my ticket, since we were no longer travelling together, and her itinerary had changed and couldn't take all our common stuff.

What would have costed us 30-40€ at the time of booking for a round long-haul trip, was now 539€. They were charging us 352€ for the outward journey, and another 187€ for the return, for a single 20kg checked bag. I couldn't believe it. Had anyone known these prices, they would have never booked the Economy Basic fare. Now they were charging 90% of the price of the fare just to add a 20kg luggage.

This is clearly an abuse of power and asymetry of information on their part, and sadly the first time I experience this with airlines, especially in intercontinental, long-haul trips where most airlines usually offer a checked back (sometimes two) as part of their basic ticket.

I contacted them through multiple channels (emails, calls, Twitter, live chats). I was contacted by phone by two representatives. The first one offered me a 23kg checked bag at 673€, noting that she couldn't offer the same price as in the website from her position, and that the website would be my best option. The second one promised he would help, but never called back, replied to the emails, or picked up my subsequent calls. I also politely ask for one of any exeptions: a 10 kg complimentary checked bag, any additional bag for a cost of 100-150€, an upgrade on the ticket fare paying the difference, and even a cancellation of the ticket. They couldn't meet any of these requests. The best they could do was a 539€ 20kg checked bag, or a 260€ 10kg one.

When I tried to formally write a complain to Etihad, they told me they don't have a process to accept customer complaints before they complete their journeys, so if I really wanted to, I could write a complain after my trip.

Writing this here for whatever is worth. Be careful when buying tickets with Etihad. And to share a story of a clear abuse of power by one of the biggest long-haul airlines.

Hi!

I am flying on July 12th from Krakow to China with a short change in Abu Dhabi.

Is the situation safe there?

looking at multiple flights to go from kuwait to the states in the beginning of august. last i heard was pre clearance still being closed. since the situation seems better, is there any updates or news related to it being opened soon? by next month at least

Assuming this is still closed at AUH? Could anyone confirm?

I’m in a dispute with Etihad over a delayed baggage claim and want to know what my options are.

Flight was Etihad EY021 from Abu Dhabi to Toronto on 5 April 2026. We were 3 passengers, including 2 small kids. None of our checked bags arrived, and we filed a PIR immediately. After a long trip, hours at the airport, jet lag, and arriving from Dubai into cold Toronto weather, we had no clothes or essentials and later bought only necessary emergency items totaling CAD 655.39.

Etihad rejected the claim saying the purchases were made outside the “eligible period” because, according to them, 2 bags were delivered on 6 April and the last bag on 7 April. But the baggage emails I received only said the bags were “prepared to be delivered” on later dates, which doesn’t prove actual delivery. Nobody from Etihad told me during the delay that I had to buy essentials before some specific cutoff time either, even though I emailed and called them asking about reimbursement.

What makes it worse is that Etihad only gave a substantive response more than a month after I made the claim, and then rejected it on this timeline argument.

What are my options from here? I want to make sure I at least get reimbursed for the CAD 655.39 I spent on emergency items, and honestly I feel I should be compensated for the hassle as well.