u/Riddlemethis007

I returned my new iPhone to Spectrum via FedEx and after multiple calls and escalations, I was told that when the box was opened, there was no phone inside and the insurance won’t cover the theft because the phone was never activated and I still owe the $600. I have filed a police report and a FedEx claim. I also plan to contact the Attorney General about as this too! As far as FedEx goes cellphone theft is a known issue with their employees and as far as Spectrum goes cellphone theft during deliveries is a known issue, yet their insurance contract won’t cover unactivated cell phones. Agents also recommend that you try your phone for 30 days to see if you like it, while knowing that you only have 14 days to return your phone.