Profitec Go (1.0) - Brand new out of the box no water moving through group head
Just unboxed my Profitec Go 1.0 purchased from Whole Latte Love. Everything looked great and followed the instructions for first startup (run pump for at least 30 seconds and let boiler come up to temp). I go to pull my first shot and nothing comes out. I figure I ground too fine and choked up the machine. No problem, coarsen up my grind and go again, same thing.
After three attempts, I finally decide to run the pump with no portafilter in and see if water will flow freely. Some water is coming out but not much at all and it takes at least 15 seconds for a few drops to appear. I do some googling and check to see if the tank is fully seated, that seems to be ok. I try to run the pump with the steam wand open, that doesn’t change anything. I take off the shower screen and run it again, still very little water coming out of the small hole.
Is this an issue anyone has experienced before? Do I need to send this unit back to WLL? Any advice would be greatly appreciated. It’s getting late here in the states and I’m giving up for the night.
UPDATE: Solved! Did a reset and tried refilling the boiler for a little longer and got water to pump without issue. Thanks to everyone for the help!