u/RumSmiles

Can anyone help?

I've used switchbot since the very beginning. Back when all they sold was the basic button pusher bot. I have 28 devices currently in use in my home, and most of them work perfectly.

But it feels like recently, instead of making simple, affordable, well designed and genuinely innovative products, releasing them, and following up with top quality support and adding sensible feature requests, the focus is on releasing needlessly complicated AI gimmicks with high price tags. Build quality is lower, complaints seem to be more common, and support requests go unanswered.

I still have many of the gen 1 curtain robots with solar. They work perfectly. Not long after I got them I added the "Remote" 2 button switch, and asked if there was a way to control scenes instead of just basic operations. A week later they added it.

More recent purchases, while impressive, haven't had the same level of support. I added a Lock Ultra with keypad a year ago and suggested it should be able to differentiate between unlocking methods, so I could trigger events if a key is used but not if a fingerprint was. They acknowledged it but no changes were made, I assume that will be included in a future product but not rolled out to legacy devices.

I just picked up the Standing Circulator Fan. I do like it, but the build quality is really not what I'm used to and for £100 I expected better. The RGB light is just white, and the end flickers. The battery life is not what was advertised and it seems to take hours to charge/discharge between 100-40%, but below that charges/discharges in minutes. I suapect the battery has a dead cell but based on support turnaround I'm not sure whether I'll have any success. I'm raising a ticket and will report back here.

I have absolute confidence that the older products I have will continue to work well for many years to come. And I really hope that Switchbot remember what made them great and get back to doing that.