Got HW banned 2 days ago. Since then every few hours I find a new detail that makes the ban make even less sense
I woke up, texted my new friend to prepare to play Deadly Delivery after discussing a strategy with them.
They joined before me, then came back to me that my account is deleted. I thought they were joking at first but they weren't. It was a hardware ban for "harmful content/behavior".
I was so devastated, the account was my childhood, I bought robux on it recently as it was the first ever time to pay for something online (it was a lot). Panicked and immediately sent an empty appeal out of desperation.
Went back to my friend to discuss this, we kept thinking what could be the reason. In the ban log it shows three messages that got me banned but they were just IDs and I have no idea how to check them.
We thought it was something I said in the game, but when you play DD (which was the only thing we've been playing for a couple of days) you really can't send any messages cuz the game is fast paced.
Then we remembered that we exchanged social media in the Roblox dms, especially considering that I'm 19 and they are 16. And although it was hard to do so thanks to the tagging we were able to (I did it mainly because the Roblox chat is so glitchy, laggy and would casually remove an entire paragraph and not even let you know which word was the issue and to be able to let them know when I'm free cuz I'm busy a lot).
I tried to check online but found out that exchanging social media on Roblox isn't a reason for a ban at all (let alone hardware ban), it's just discouraged.
We went back to thinking and realized that the reason was "harmful content/behavior" which I think stands for self harm related stuff. And I remembered making a joke "if I keep getting annoyed imma quit" (not exact wording) but I meant quitting the game not like actual life. And thought that was the reason.
The following day I woke up to some shocking news, my new friend also got banned. And after discussing it it made even less sense. So it was their main account that got banned, and they couldn't join DD on that account for some reason, they were playing with me on their alt the whole time. It's their main that got banned and I haven't talked to them in their main for few days, so it wasn't the joke I made. They themselves didn't use that account for some time.
We thought again, and ended up with the conclusion that it was something we said a while ago but we couldn't figure out what it was after all we need to know what exactly got us banned so we can send the appeal. Then I decided to join Roblox again and check. On the "Chat Evidence ID" which I got three of them on the ban log, all are from 17th of this month. Then I realized, how is it that few messages that were sent on the 17th got us banned when we literally haven't texted each other for a couple of days, not even a single message was sent but apparently 3 messages got me banned and 4 messages got them banned.
What makes this all even more confusing is that on the 17th, I didn't even open Roblox at all, we were playing late at night on the 16th, until I had to leave Roblox cuz my father doesn't let me stay awake, I left at 11 pm so I literally haven't even played the game on the day that those messages were sent and got us banned, and I have two factor authentication so no I didn't get hacked or anything.
I was told that you get warnings when you break a rule, I never got any warning and I don't even know how they look like. I repeatedly check the "violationd and appeals" tab, it was always just white, not a single violation or an appeal since the day I opened my account.
We still haven't figured out what got us banned.
TLDR: I and my friend got hardware banned for harmful messages when none of us were on the game, we literally didn't send any messages.